Travelocity.com Reviews and Complaints ^{All Reviews}

User comment:

On April 3rd I purchased 4 tickets to Mexico. During the process, I was asked to spellk all of the names. The gentleman repeated them back correctly. Also, he said he would arrange to have my infant Son added to the itinerary. After they took my credit card info and processed the order everything changed. I was told I had to call the airline to have my Son added and they mis-spelled names on my itinerary. When I pointed this out they told me they could not fix it and I would have to cancel the order, wait 10 days for a refund and re-order. I said this was unacceptable and asked them to find another solution since it was thier mistake. They called the airline and had a note put on the names that were mis-spelled and told me that this was sufficent and I would have no problems. This was a 90 minute phone call. The next day I had a hunch to call the airline to verify and they said there was no noting at all ever made. I called back TV and they did it again after another 60 minutes on the phone. I called the airline 3 hours later to verify. The airline stated they had the note, but it does not gaurentee anyone would get on the flight. I called TV back for a third time! They feed me the same Bullshit and gave me another option of cancelling my childrens tickets only and re purchasing them directly through the airline! What balls! Another 60 minutes on the phone. At this point I asked for an entire refund! They told me OK, but said they would have to charge me a $90 service fee. Another 30 minutes and this was waived. I asked for an Email confirmation of the refund. They said it would take 10 minutes to receive. 3 hours later I do not have it. I asked how long my refund would take and got 3 different answers..... 48 hours, 5-7 days and 7-10 days! WTF! I called my bank and disputed the charges to be safe because I read on here that people have issues receiving refunds as well! Anyway, this is THE WORST service ever! They have no idea what they are doing and DO NOT honor thier guarentee whatsoever! I will never use the service again and I highly recommend to everyone NOT TO USE THEM! You'll be sorry!

« Go back to the company page

How It Works

Some of the businesses using MeasuredUp

ADVERTISEMENT