Created By:	coletteodea	Last Reply:	coletteodea
Priority Level:	[Medium]	Status:	[Open]
Created:	10 years ago	Last Updated:	10 years ago
Department:	N/A	Replies:	0

I booked a rather expensive family trip through travelocity. I processed an order for a family resort, it didn't go through and I was routed to another resort with an EXTREMELY similar name. It was ultimately my fault but I looked to Travelocity to help me resolve. Once we got to the island and I realized we were at a couple resort vs. a family resort, I reached out to Travelocity. I explained the situation, waited for a 1/2 hour, call dropped, no call back from Travelocity. This occurred about 4 times, starting from scratch each time. After the 2-3 hour ordeal, Travelocity did not help at all and I paid the price for its poor customer service with an expensive mistake and extremely high cell phone roaming charges. I know I pay a premium with Travelocity, but I expect there to be a reason for the premium such as customer service. I don't see an advantage to using your service again in the future.

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