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  • Travelocity bad customer service

    On my last trip to Houston which was booked by travelocity ,my car got flooded in the water Due to bad weather I had to return back to Los Angeles I only used the rental car for one day I tried to to contact the customer service to despite the charges But travelocity send me the following reply by e mail We have tried to reach Hertz billing dep. but we are unable t get a response from them. In your case ,your refund request will not be processed I called Hertz billing Dep. And there was no record or claim Travelocity did not contact Hertz billing I called travelocity 4 times and on my... More...
    Albertm220's Picture   Albertm220    0 Comments   Comments
  • Spirit flight 355

    Worst airline ever... I'm guessing they just tried to cutcosts and therefore cut crew, but shame on you Spirit. On my way to Fort Lauderdale from Denver, they had us board the plane, sit boarded for 45 minutes then told us they had to devised because the captain had reached his fly time and there was a miscommunication and we had no crew. Note: we were meant to leave at 11.. We did not leave until 230am... After all this, I feel like the consumer should have been compensated for their time with at lease a glass of water. Had it just been this one instance, I probably wouldn't... More...
    Katiemoom420's Picture   Katiemoom420    0 Comments   Comments
  • Siesta Beach Resort & Suites - Sarasota

    I will never stay in this hotel again! When we came to check price and availability we were shown an updated room that was right off the pool. When we came back to check in, we were given an outdated room on the second floor off the street. The staff was very unfriendly and not helpful at all! My son went and told the front desk that our window was broken and not able to be opened. Nobody ever came, when I went to check at the front desk, she told me and my son that their maintenance guy went and talked to my husband. When I checked with my husband, he said nobody ever came to check on... More...
    moocow10us's Picture   moocow10us    0 Comments   Comments
  • No Handicapped Rm, Refused Tefund

    Yesterday, my husband used, Travelocity, to book a hotel room for a mini vacation. The purpose of using their site, (in our case), is to Make Sure the hotel, Travelocity, 'Helped Us Choose' has a handicapped accessible room for me. I have multiple sclerosis & use a wheelchair. (I have vast medical issues, making a 'normal room' impossible for me.) TWO HOURS after having booked and paid for the room online thru and to, Travelocity, we arrived at our destination. When my husband went to check in, he was told the hotel had ZERO handicapped rooms available. Although... More...
  • Ramada Plaza Omaha Hotel

    Very Very Nice Room! The food was fantastic! The room was very clean and the room service was amazing! We stayed there for an entire weekend and I have no complaints what so ever! The water resort was AMAZING! It was very clean the lifeguards (Shaina) took our son and niece under there wings and made sure they had the best time possible! More...
    MarkNunez's Picture   MarkNunez    0 Comments   Comments
  • Fairmont Dallas

    Terrible stay. Over priced. Could not clean room first day and offered me at midnight a drink or a change of room. No idea on where post office was and air conditioner obviously switched off at night as room too hot. Saw some posts on this and obviously not the first and last to complain re this. Also on last night orders two teas and could not get that right. Overpriced and not worth the $$$$$ More...
  • Marriott Northwest at Galleria

    I had a great stay at this hotel last week during a business trip - their customer service was Phenomenal! The satff was very friendly and ready to help! I so appreciate excellent customer service as it seems so hard to find these days. Truly a great stay! Ps. Mr. Darr, The General Manager was very attentive and ready to help. I very much appreciated the quality service I received. More...
    Karmyn's Picture   Karmyn    0 Comments   Comments
  • mondrian miami

    This was the WORSE hotel we have ever stayed at. I sent in my 2 dresses for dry cleaning and they LOST BOTH! When we checked out they gave us the run around and did not want to take any responsibilities for it. We had to call AMEX to dispute the charges. I even showed them the receipts for my dresses since i bought them for this trip. The amount was almost the same as my hotel charges so their manager of housekeeping said they would credit me. The day I checked out I had called them 10 times from my room before i was able to get a hold of someone. They sent up the security and front desk... More...
    CATHERINECLE's Picture   CATHERINECLE    0 Comments   Comments
  • la Jolla Suites, La Jolla, CA

    Stayed at the La Jolla Suites Hotel last i had signed up to compete in the La Jolla Half Marathon this morning. Left a 4:30am wake up call with the moron gal at the front desk last night....she sounded like she was 12 years old when i made the wakeup call, so I should have set my Iphone Alarm too.....I did not.....and she failed to program the system right and I was never called...AND MISSED THE RACE! Yes, I am ultimately to blame, but the management never even apologized! Had a great view, but that was way overshadowed by the service (or lack thereof as referenced above), as... More...
    nocall1's Picture   nocall1    0 Comments   Comments
  • amaya indian cuisine, rochester, ny

    I lived in London where there are thousands of Indian restaurants, and ate at many. I feel qualified to write about Amaya Indian Cuisine here in Rochester, NY. I am a regular customer and have never had anything but exceptionally fresh, well prepared, tasty meals. The lunch menu features delicious traditional indian fare with many vegetarian dishes. There is a new offering - a Prepared lunch to go for under $5. Dinner is delicious and has many interesting menu choices, chicken, tandoor, lamb and seafood to name a few. There is a full bar and the restaurant has a delightful atmosphere and... More...
    (Restaurants, Fast Food, Coffee)
    Doreen56's Picture   Doreen56    0 Comments   Comments
  • Complaint against Travelocity

    I was owed a refund for a one nights stay and the hotel I stayed in called travelocity and they refunded me $108.95. They still owe me $13.05 plus tax and REFUSE to give it to me. When I called there 5 times I was cut off each time by the out sourced representatives and they put on Managers that don't know their hat from the head, much less how to do simple Math. They are a set of thieves and YOU should NOT use them to do any sort of bookings. As it stands I am going to file a complaint against them via the Better Business Bureau and the Attorney Generals offices. These out... More...
    mej3463's Picture   mej3463    0 Comments   Comments
  • Red's Ice House at Bohicket Marina - Seabrook Island, SC

    My husband and I recently hosted my son's rehearsal party at Red's Ice House at the Bohicket Marina on Seabrook Island. With many family members coming to the Charleston area from around the U.S. for the wedding,, they were included as well as the bridal party. Lindsey, Red's event coordinator, was very knowledgeable and helped coordinate an unforgettable evening for 60 adults. I don't know of another Lowcountry location that could have met our needs any better. Lindsey offered us an upstairs room that was closed to the public during our party. Off the room was a new... More...
    (Restaurants, Fast Food, Coffee)
    smillerlpc's Picture   smillerlpc    0 Comments   Comments
  • DON"T USE this THIRD PARTY for booking!

    DON"T DO IT!!! I had booked a two night stay at a hotel in Williamsburg, VA for a group. Called hotel to cancel second night as our travel plans had changed. They said no problem but said I had to get the change made through Travelocity since I had used them on reservation. Travelocity claimed hotel would not authorize and said I would be charged for all rooms in hotel 2nd night anyway. I explained that was bologna and that I had already spoken with the hotel. Travelocity kept saying "they didn't seem to have information about that previous call." After... More...
    Carlena's Picture   Carlena    0 Comments   Comments

    While on vacation in Italy on March 19, 2015, I got an email from Travelocity telling me to call them re: my return flight home scheduled with Lufthansa which was scheduled for Friday, March 20, 2015. I called them back and spoke with them for over three hours (until 1:30 in the morning Italy time). It seems Lufthansa and the airlines out of Italy were on strike and they cancelled my flight from Pisa to Munich. They told me there was no way they could book me on another flight because of so-called %u201Crestrictions.%u201D They told me they could get my out on a flight with Lufthansa either... More...
    dmotts's Picture   dmotts    0 Comments   Comments
  • Travelocity Price Guarantee Does NOT WORK in ANY WAY

    Travelocity does not have humans working there! I purchased my trip there and they have a price guarantee. The very next day (24 hours did not pass), the prices on THEIR website went down, so I called them. Over the phone they said they couldn't help and I needed to fill out a form online. I was like, ok. But when I tried to do it, the form wouldn't not get submitted. It would show that there is a problem with the new $ amount. However, everything was right... I even tried different browsers and restarting my computer. It would not work. As people over the phone couldn't... More...
    klehch's Picture   klehch    0 Comments   Comments
  • Travelocity

    This is a long story , Please take the time to read it all . I have a friend, Nikki , who got ripped off by Travelocity. She was trying to get home to see her elderly and infirm father in Malta. and she saved and saved for a long time and bought her ticket from Travelocity. When she filled out the info on the Travelocity site she put in her name on her ID as instructed and paid her money, (it costs nearly 3000.00 one way, so she saved for a long time) When she got to the airport the airline told her to call Travelocity and have them change the ticket to her maiden name, as listed on her... More...
    AnnLee's Picture   AnnLee    0 Comments   Comments
  • Travelocity Won't Help With Flight Itinerary Change

    On 3 Dec 14, I made a reservation from Kansas City, MO to Miami, Fl, departing on 26 April 15 and returning on 30 Apr 15. I realized later that we wanted to stay longer, so called up Travelocity on 26 Jan 15 and asked for a change in our return date from 30 Apr 15 to 2 May 15. They said they would, but it would be a $200 charge per ticket (2). I agreed, but it took more than 3 hours and several "bounces" before it was finished. That night I received an email from Travelocity confirming the change. Yesterday (8 Mar 15), I received an email from Travelocity stating my flight... More...
  • Travelocity wrong confirmation number and airline

    Booked round trip flight from Phoenix to Toronto. Confirmation number and flight given by Travelocity were for United but operated by Air Canada. Air Canada desk could not get me a boarding pass with a United confirmation number and flight number. Walked 15 minutes to United terminal to find out flight is actually Air Canada. Walked back to Air Canada desk and stood there for 5 minutes trying to find personnel to help me, the place was deserted this time. Apparently it was too late to get a boarding pass for the flight at this time, 45 minutes before the flight (no checked bags). I missed... More...
    bassetbabe24's Picture   bassetbabe24    0 Comments   Comments
  • Travel from Hell

    It was supposed to be three days travel, end up being 4, fine! Costumer service beyond zero, rude and unapologetic no matter what . Wait time on phone 4-5 hrs easy, and when you finally speak with someone they do not know how to answer your question. Billed twice for same thing , had to fill out dispute with my credit card company. Awful is a very nice word for these people . STAY AWAY... and when I think I am a nice person who can talk so bad about others...with a perfect reason!!!! More...
    buzekara's Picture   buzekara    0 Comments   Comments
  • Hilton Hotel

    we are currently staying at the Hilton Curacao, it is awful the hotel is run down, we have to inform staff of the problems around and no one seems to have any answers, paint peeling off bathroom doors, stains embeded in most room surfaces, a majority of staff are helpful but are all newly employed which means they do not have any answers,not very impressed they should not be listed as 4 stars more like 2 1/2 , the grounds also need attention. in dis repair DATED PROPERTY (1970ish) even with makeshift remodeling (what professional paints a semigloss old door with out putting a primer coat oh... More...
    glennseiferh's Picture   glennseiferh    0 Comments   Comments
  • Plaza Hotel Park and Fly

    This hotel has a Three star rating and it is horrible! The room was filthy! King room had 1 coffee cup 1 wash cloth Bath towel with holes in it. And No room service for cleaning and bed makeup even after requested. Stains on Bedding, stains on curtains. Spoke with the Owner, Mac. Obnoxiously Rude and unprofessional even in front of his employees. I would NEVER RECOMMEND THIS HOTEL! Even at a 1 star rating. More...
    Djbubby's Picture   Djbubby    0 Comments   Comments
  • Phishing Scam by Expedia

    I received a phone call at the hotel phone at my hotel room at 7:20 AM,and the man on the other end of the line first stated that he was the hotel manager. He addressed me by my name, and then claimed that Expedia's computer system crashed and if I only had a few minutes. I cut him off then and there, but he still kept talking. He never got to finish what he wanted from me, because I hung up the phone. I went to the front desk, and the female hotel manager stated that this was unfortunately not the first time this has happened. She call Expedia, but I did not hear anything else.... More...
  • Waste of time and money

    I was on phone with your agent for 2 hours trying to schedule a group vacation. He quoted us a price of $1091.40/person, then it changed to $1137, then $1161. Once we finally argued and agreed, the agent was in process of booking flight and hotel, 2 rooms were scheduled and the price jumped to $1791. We cancelled. The agent sent us to the cancellation dept where we were on hild for another hour. We ancelled the 2 rooms but I won't get my money ack for 2 weeks! How am I supposed to schedule my vacation??? Worst process ever! I will never use Travelocity again and everyone I know will... More...
  • Waste of time and tied up my money!

    We called Travelocity to help book a group flight to Cancun and resort. Our quoted price was $1091/person, then it changed mid-way to $1137/person, then $1161. As the agent booked 1/2 the party, it changed to $1781/person! The agent transfered us to the cancellation department and 2 rooms were already scheduled on my credit card an I have to wait 2 weeks to get my money back! I will never use travelocity again! We book group vacatons every year and I will go back to Orbitz or Expedia. Steaming and seeing red! More...
    Brinkman's Picture   Brinkman    0 Comments   Comments
  • Employees made unauthorized changes to my account and itinerary

    We are traveling with friends to Puerto Vallarta in April 2015. We each purchased separate airfare and hotel packages with Travelocity; each got an email confirmation to our personal email accounts. Our friends needed to change their itinerary and Travelocity employees ended up accessing and changing our itinerary and account information. In combination we have spent over 8 hours trying to correct; Travelocity employees have been horrible (misrepresenting what was done, the facts and not willing to compensate for the issues they created). Warning: don't do business with them as there... More...
    unhappy2015's Picture   unhappy2015    0 Comments   Comments
  • travelocity many problems with Anniversary trip planned with them

    I booked with Travelocity for a trip to Cancun for my sons anniversary and our 30th Anniversary. 4 different reservations for 9 people. Since we would arrive on Valentines Day (my son and daughter in laws anniversary) I asked before we booked with them if I could make a reservations on one of the restaurants for Valentines Day and on the 15th for our 30th Anniversary -They said we can book these 2 weeks before we arrived. I tried calling the hotel direct --they didn't answer - tried and tried again then called travelocity and they said they would call -- They called and said we could... More...
  • Econo Lodge inn & suites Green Bay, WI BEDBUGS

    My family stayed at this hotel for 5 nights. On the 5th morning my brother woke up covered in bedbug bites. They are on his back, arms, legs, and chest. We reported it to the manager and requested that he change rooms, inspect the rooms with us, contact the health department, and provide a refund for the rooms. He approved a room change, but refused to inspect any other rooms, contact the health department, and to give a refund. My family did not feel safe remaining there without the inspection, so they requested to check out today, and be refunded the money for the remaining two days they... More...
    JD8758's Picture   JD8758    0 Comments   Comments
  • Excellence Playa Mujeres Fake Luxury With Food Poisoning

    Where to start with my review of Excellence Playa Mujeres? First, it was anything but excellent. I%u2019ll skip to the biggest issue and then go into details about some of the others. The biggest issue was food poisoning. After being here for a few days I woke up with severe stomach pain and we%u2019ll call in severe bathroom issues. This was followed by a very high fever and very painful body aches. When it did not subside on it%u2019s own and I was becoming dangerously dehydrated we contact the resort doctor who took over an hour to get to us. She was great and immediately sent me to the... More...
    bspokony's Picture   bspokony    0 Comments   Comments

    I booked a trip from the 1-25-15 through 1-29-15 flight and hotel. Arrived at hotel on 25th and no reservation was booked for the night. Had to pay full price for an additional room. Contacted the company where they continued to tell me I booked it wrong, when I booked as a package and it is clearly their fault. They refused to refund my expenses for the night I had to pay for. Terrible service will never use this company agian. More...
    Jordan85b's Picture   Jordan85b    0 Comments   Comments
  • Book 7 days package only 5 night hotel

    We use other booking company for years flawless, get Travelocity coupon. first booking 7 days package trip, after booking, recheck only 5 days hotel, call back Travelocity never said their fault (may be we not read, but we never read with other booking company when we book whole package, our fault may be). Now they want add $425 more for one additional night or receive $1096 back to cancel hotel, we call the hotel direct to book one more night for $235. Honest mistake is ok to us (who not make it), we do not read well, their system flaw, but double charge hotel cost is the reason to... More...
    Gumpyoldman's Picture   Gumpyoldman    0 Comments   Comments

    Tried to book 1 hotel room for 1 night and the website crashed without processing the booking. I DID NOT receive a hotel confirmation for that room so I decided to book the same room. Upon receiving a hotel confirmation for the second room, I noticed that my card had been automatically charged twice for the room. I never received a hotel confirmation and was unaware of this booking until I arrived at the hotel. I spoke with Travelocity and was put on hold several times only to be told that they could do nothing for us. They insisted that we received an email confirmation when we clearly... More...
    Kwhiteside94's Picture   Kwhiteside94    0 Comments   Comments
  • unauthorized flight changes

    In June 2014, I purchased airlines tickets, travel insurance, and a hotel room for one night for a trip I have planned for February 2015. In December I was notified that my airline travel flights were going to be changed and that now I would be arriving in Buenos Aires at 7:40 pm on Feb. 15, 2015. My original flight plans that I booked back in June got me arriving in Buenos Aires at 7:30 pm on February 14, with a hotel stay that night before leaving on a cruise the following day. I informed Travelocity that this change was not acceptable and that I had to arrive on Feb. 14 because I was... More...
    holli12's Picture   holli12    0 Comments   Comments
  • Best hotel value in Cocoa Beach

    I took the family to Cape Canaveral, Kennedy Space Center and we stayed at the Best Western Hotel in Cocoa Beach. We live in Florida and travel about 10 weekends per year around the State. This was the best hotel by far that we have ever stayed at. The Room was the cleanest, the service was top, the breakfast was the best, the hotel is right on the beach, the pools are heated. This was a great experience and my kids are still thanking me. Todd was the manager who checked us in after a 6 hour drive and was such a nice welcoming. I would recommend this hotel to anyone. More...
    tunnelbrook's Picture   tunnelbrook    0 Comments   Comments
  • Misleading

    I Travelocity says they guarantee the the lowest price for a hotel room. If you find a lower price they will refund the difference and give you a $50 coupon for a future booking. I submitted 3 such with only 2 refunds and one coupon given Same issues as others have said. Horrible customer service. On hold up to an hour then hung up on More...
  • Da Vinci Villa - Hidden Gem

    Booked hotel for my boyfriends birthday not sure what to expect... After a 7 hour drive from southern California the last thing we wanted was to deal with hotel nonsense BUT to our surprise we were greeted by a friendly face. Not only was check-in a breeze but Angel went out of his way to make sure we were completely happy and felt at home. Angel was very informative and helpful. I'd say he went above and beyond expectations. We will definitely recommend this hotel to others and I plan on coming back. Fairly reasonably priced and we came a holiday weekend. More...
    bribri1436's Picture   bribri1436    0 Comments   Comments
  • Very disappointing service

    My wife and I purchased a trip from McAllen to NYC and we can say that travelocity has provided a very disappointing service. We had issues with the Shuttle Service (they made us pay the trip twice) that we bought as part of the package. Travelocity didn't help us, the only thing that they did was to hand the problem to the shuttle company and said that we would need to contact them directly and solve the problem by our own which we think is totally unacceptable as we purchased the shuttle service through travelocity. This was our first time booking a travel with Travelocity and we... More...
    maxglase's Picture   maxglase    0 Comments   Comments
  • Travelocity.. Pathetic customer service, do not use !!

    Booked a flight for a trip from DFW to DRO. Out bound Sat. 10/11/14 in bound Monday 10/13/14. Even bought cancellation insurance. Confirmed with carrier the night before the flight... all seemed well. However when failing to download a boarding pass and calling the carrier, I was informed that i don't have a seat on the flight, and that I booked the inbound for 11/13 !!!.I am now stranded for a month!!!. Carrier wanted a $1,000 for a one way ticket back home. Had to rent a car, drive to ABQ, 4 hrs away, pay drop off charges, and purchase a 1 way ticket home, with a useless return... More...
    davidaizen's Picture   davidaizen    0 Comments   Comments
  • Great property, poor service

    The hotel is beautiful and very well appointed. The rooms are lovely, the lobby one of the best I've ever seen, the spa, the pool, the trip up the mountain....much to do and enjoy. The staff however take themselves more seriously than they do their guests. The service we received, in several interactions, does not live up to the stature of the property and is well below the level of service experienced at equivalent properties around the world and expected by seasoned travelers. More...
    DebbieHopson's Picture   DebbieHopson    0 Comments   Comments
  • Holiday Inn Express Hotel and Suites Fort Stockton

    First I booked Hotel Indigo online for September Saturday September 6th but when I arrived they did not have any rooms for me until Sunday the 14th. It was pooring rain. I was soaked and tired, but Hotel Indigo was nice enough to get us settled at Hotel Adolfus in Dallas and told me to make sure I got my refund with Travelocity. I called Travelocity and finally they said they would apply the refund to Holiday Inn Express Hotel in Fort Stockton for Friday and Saturday the following weekend. This time I called the Hotel in advance it is a 7 hour drive and they would not answer the phone I... More...
    athenamathew's Picture   athenamathew    0 Comments   Comments
  • billing issue

    I canceled a reservation and used that credit towards another flight. I was told that I will be charged total $309.00. But on my credit card statement, it shows that I was charged $309+$40=$349.00! I talked to a lot of representatives and they all tell me that I should have been charged $309.00 and when I asked about the charge on my card, they all say that I was wrong?! I finally get a person to tell me to send the bank statement to, and I did, and the person Marc T Travelocity Customer Care [---001:000867:17280---] only responded me with a break... More...
  • travelocity charged me the wrong amount and will not correct it for me!

    I canceled a ticket and used the credit towards another ticket. I talked to so many representatives and was repeatedly told that my total canceling fee should be $309.00. However, my credit card is charged $349.00. I keep explaining to them that they over charged me and they said I'm wrong, I was charged $309.00. I sent an email to with a screenshot of my bank statement. The person replied to me with a breakdown of the bill $309 without mentioning anything about the overcharge! Where can I go now? More...
    mengdanj's Picture   mengdanj    0 Comments   Comments
  • Providenciales Aug 2, 2014 - Aug 8, 2014 Itinerary #16189446040

    I booked a rather expensive family trip through travelocity. I processed an order for a family resort, it didn't go through and I was routed to another resort with an EXTREMELY similar name. It was ultimately my fault but I looked to Travelocity to help me resolve. Once we got to the island and I realized we were at a couple resort vs. a family resort, I reached out to Travelocity. I explained the situation, waited for a 1/2 hour, call dropped, no call back from Travelocity. This occurred about 4 times, starting from scratch each time. After the 2-3 hour ordeal, Travelocity did... More...
  • Poor customer service = costly mistake

    I booked a rather costly family vacation through Travelocity. I booked a family resort hotel, the order didn't go through and I was routed to another hotel with an extremely similar name. It was my mistake but I looked to Travelocity to help me resolve it. I called Travelocity from the island once I realized we were at a couples resort instead of the family resort I thought I booked. I was on the phone with Travelocity customer service for a 1/2 hour wait, and then the call dropped without a return call. I had to call back, and start the process again. A 1/2 hour later the call... More...
    coletteodea's Picture   coletteodea    0 Comments   Comments
  • Travelocity-Slightly Unorganized

    I have used Travelocity in the past and have never had a problem, however, in my recent trip to Hawaii, I encountered some issues...First, I called the information number for a question I had in regards to my travel and received an answer from someone who was not American. I do not have a problem with this, however, her English was horrible. I couldn't understand anything she was saying and when I asked to speak to someone who could speak better English she said hang up and call back. So I did and someone else answered that couldn't speak English well...After being highly... More...
    Lovetotravel's Picture   Lovetotravel    0 Comments   Comments Reviews By Product Comments

Dydy2014 says: (12 months ago)
Travelocity had over charged my credit card for $118 in May 26 14 for a carnival cruise from charleston , my ID# 64143X48403X when I was booking on the phone and looking at the same wed page with their Travelocity EXPERT agent. It was $1665.35. Unfortunately ! After the cruised , when I checked my credit card statement ,that showed $1773.35 charged.
I called, emailed, talked to Manager...all of them are end up with ; it is fine , just wait , we worked on it .... Until now , I talked to several of their representatives who were extremely rude to me. they never credit back to me and try to deceive, bully, cheat to me . Everybody plz be carefully when you book with . I am un satisfaction their service.

sfalter1 says: (1 year ago)
I have a Travelocity rewards credit card that I have used for several years with no problems until now. Something has changed over there. The ability to use points towards a flight directly from has disappeared. When I spoke to a representative at the call center, I was told that the policy had changed and now I had to go to a different web site to redeem the points AFTER the purchase was made. I told him this sounded suspicious to me and I was not happy with the new policy. He informed me that they were going through some kind of systems change. I asked him if I would be able to redeem the points immediately after purchasing the ticket online and he said "Absolutely". I was suspicious, but I did it anyway. When I went to the second web site to redeem the points, I saw "No records found" under trips that are eligible to be redeemed.

I phoned back the call center and this time I was told that I would have to wait 30 days before I could redeem my points for the flight. I raised a ruckus and was transferred up the line.

THEN, the woman who answered the phone next couldn't find any account for me and said "Is this your first Expedia reservation?" I just about blew a gasket. I said "This is a Travelocity reservation!" She said I'd been transferred to the wrong department, and said she had to transfer me to the Travelocity department. More sitting around on hold.

Now I'm sitting on hold (30 minutes so far) waiting to see what kind of resolution will be provided to me (if any), but I am already angry. While sitting on hold, I am going to file a complaint on every review web site I can find because this kind of run around and misinformation is just not acceptable. I will figure out a way to use up my points (hopefully), but I'll then cancel this credit card and take my business elsewhere. Hopefully, others will see this review and not make the same mistake I did.

jhodson says: (3 years ago)
Booked a hotel last weekend. Travelocity charged me for the room and the hotel charged me for the room. Travelocity told me they were transferring me to a supervisor. After waiting on hold for close to 40 minutes for the supervisor I am giving up. I wish it wasn't too late to cancel my plane tickets I booked with travelocity this weekend.

Nipping says: (3 years ago)
Travelocity is the Worst travel company around. Poor customer services and misleading information. Forget their price guarantee that they tout. It's good for 24 hrs but you have to fight hard to get the refund. Don't try to make changes either or it will cost you dearly.
You will find prices cheaper and better customer services elsewhere. Travelocity is the bottom of the pile.

joepsca says: (3 years ago)
After going through the screens to book a flight, the last one told be the flight cost went up (to $605). I got the identical flight 5 mins. later on CheapAir for $499.00 (Read--identical)...Travelocity low price guarantee? A joke, this is the second time this happened in 4 months. Both of my inquiries to Travelocity remain unanswered (I don't think they speak english).

oprachrstenor says: (3 years ago)
After booking the flights for my study-abroad trip to Italy, I check withe airlines a couple of weeks later to request special meals because I am celiac. I find that the first two legs of my flight have been deleted. And this begins a two-month process to fix my flights that is still not resolved. Multiple calls to Travelocity (Travel India, as stated above) have done nothing but raise blood pressure and stress. It is clear that no one in customer service documents anything as we have to start over from scratch with every call. They constantly lie to you, promising to fix the flight, emailing you a confirmation within 48 hours. It never arrives and the problem is never resolved. Asking to speak to a supervisor is a waste of time. They will not transfer you to a supervisor. They "promise" a supervisor will call you back within a given time frame. They don't if they call you at all, it is during a time you have told them you are not available. They ask you to call them back. My callback number has always been a Los Angeles number that is always busy.

Travelocity is staffed by incompetents, charlatans and liars

segemiyo says: (3 years ago)
If I had seen these reviews, i wouldn't have proceeded to do business with this bundle of fraudster! They have been holding on to my refund of $47.16 since 3 months ago. I booked a vacation package that cost about $1200 for my business partner and I to nashville and cancelled the reservation in about an hour after booking, to my amazement I was refunded part of the money and left with $47.16. The customer service keeps you on hold for ages, terminate your call atimes or leave you on fone till eternity. I am suprised this guys are still in business in this century!

ih8pop says: (3 years ago)
On April 3rd I purchased 4 tickets to Mexico. During the process, I was asked to spellk all of the names. The gentleman repeated them back correctly. Also, he said he would arrange to have my infant Son added to the itinerary. After they took my credit card info and processed the order everything changed. I was told I had to call the airline to have my Son added and they mis-spelled names on my itinerary. When I pointed this out they told me they could not fix it and I would have to cancel the order, wait 10 days for a refund and re-order. I said this was unacceptable and asked them to find another solution since it was thier mistake. They called the airline and had a note put on the names that were mis-spelled and told me that this was sufficent and I would have no problems. This was a 90 minute phone call. The next day I had a hunch to call the airline to verify and they said there was no noting at all ever made. I called back TV and they did it again after another 60 minutes on the phone. I called the airline 3 hours later to verify. The airline stated they had the note, but it does not gaurentee anyone would get on the flight. I called TV back for a third time! They feed me the same Bullshit and gave me another option of cancelling my childrens tickets only and re purchasing them directly through the airline! What balls! Another 60 minutes on the phone. At this point I asked for an entire refund! They told me OK, but said they would have to charge me a $90 service fee. Another 30 minutes and this was waived. I asked for an Email confirmation of the refund. They said it would take 10 minutes to receive. 3 hours later I do not have it. I asked how long my refund would take and got 3 different answers..... 48 hours, 5-7 days and 7-10 days! WTF! I called my bank and disputed the charges to be safe because I read on here that people have issues receiving refunds as well! Anyway, this is THE WORST service ever! They have no idea what they are doing and DO NOT honor thier guarentee whatsoever! I will never use the service again and I highly recommend to everyone NOT TO USE THEM! You'll be sorry!

Q1Q2Q1Q2 says: (6 years ago)

padavatton123 says: (6 years ago)
My name is compton Padavatton and i reservea a car from Payless car Rental,ID#590080984578,the total price for the care from Thursday 01.15.009 at 10:00pm to Monday 01.19.009 to 6:00pm is supposed to be $65.94cents CD total.This reservation was done at, i also and have been using your site very frequently to book flights. I could not get the car that night because my flight was delayed.My tripID#for the flight was 590080982655, so i called and was asked to come in.
I informed the staff at Payless that i did not need insurance,i am covered by the credit card and also personal insurance.
These people at Payless took me for a fool and padded the rental bill.My reservation promised an Altima as an upgrade instead i got an old Corolla that had 78418 on the odometer and the total price magically jumped to $113.84 CD. I questioned the bill and i was told that the car was $6.49 per day, which amounted to $25.96 CD for 4 days the difference in the total was explained as various taxes and charges, and charges by the canadian Government which made no sense, because i have rented cars in canada before, and it was pretty straight forward.
So please follow up and see if i would be refunded the extra money that i was charged.
I have full confidence and faith in travelocity and i want to continue using your site for my future travels.
Thank you.
Compton Padavatton

michelewynn says: (7 years ago)
American Airline on March 19 sent it to you Ifill I am being rip-off it was consel in time

michelewynn says: (7 years ago)
pls. send me my refund my,AA airline said they sent it to you
months ago

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