Travelocity.com Reviews and Complaints

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Travelocity.com Reviews

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  • Da Vinci Villa - Hidden Gem



    Booked hotel for my boyfriends birthday not sure what to expect... After a 7 hour drive from southern California the last thing we wanted was to deal with hotel nonsense BUT to our surprise we were greeted by a friendly face. Not only was check-in a breeze but Angel went out of his way to make sure we were completely happy and felt at home. Angel was very informative and helpful. I'd say he went above and beyond expectations. We will definitely recommend this hotel to others and I plan on coming back. Fairly reasonably priced and we came a holiday weekend. More...
    (Hotels)
    bribri1436's Picture   bribri1436    0 Comments   Comments
  • Very disappointing service



    My wife and I purchased a trip from McAllen to NYC and we can say that travelocity has provided a very disappointing service. We had issues with the Shuttle Service (they made us pay the trip twice) that we bought as part of the package. Travelocity didn't help us, the only thing that they did was to hand the problem to the shuttle company and said that we would need to contact them directly and solve the problem by our own which we think is totally unacceptable as we purchased the shuttle service through travelocity. This was our first time booking a travel with Travelocity and we... More...
    (Travel)
    maxglase's Picture   maxglase    0 Comments   Comments
  • Travelocity.. Pathetic customer service, do not use !!



    Booked a flight for a trip from DFW to DRO. Out bound Sat. 10/11/14 in bound Monday 10/13/14. Even bought cancellation insurance. Confirmed with carrier the night before the flight... all seemed well. However when failing to download a boarding pass and calling the carrier, I was informed that i don't have a seat on the flight, and that I booked the inbound for 11/13 !!!.I am now stranded for a month!!!. Carrier wanted a $1,000 for a one way ticket back home. Had to rent a car, drive to ABQ, 4 hrs away, pay drop off charges, and purchase a 1 way ticket home, with a useless return... More...
    (Travel)
    davidaizen's Picture   davidaizen    0 Comments   Comments
  • Great property, poor service



    The hotel is beautiful and very well appointed. The rooms are lovely, the lobby one of the best I've ever seen, the spa, the pool, the trip up the mountain....much to do and enjoy. The staff however take themselves more seriously than they do their guests. The service we received, in several interactions, does not live up to the stature of the property and is well below the level of service experienced at equivalent properties around the world and expected by seasoned travelers. More...
    (Hotels)
    DebbieHopson's Picture   DebbieHopson    0 Comments   Comments
  • Holiday Inn Express Hotel and Suites Fort Stockton



    First I booked Hotel Indigo online for September Saturday September 6th but when I arrived they did not have any rooms for me until Sunday the 14th. It was pooring rain. I was soaked and tired, but Hotel Indigo was nice enough to get us settled at Hotel Adolfus in Dallas and told me to make sure I got my refund with Travelocity. I called Travelocity and finally they said they would apply the refund to Holiday Inn Express Hotel in Fort Stockton for Friday and Saturday the following weekend. This time I called the Hotel in advance it is a 7 hour drive and they would not answer the phone I... More...
    (Hotels)
    athenamathew's Picture   athenamathew    0 Comments   Comments
  • billing issue



    I canceled a reservation and used that credit towards another flight. I was told that I will be charged total $309.00. But on my credit card statement, it shows that I was charged $309+$40=$349.00! I talked to a lot of representatives and they all tell me that I should have been charged $309.00 and when I asked about the charge on my card, they all say that I was wrong?! I finally get a person to tell me to send the bank statement to consumer.relations@travelocity.com, and I did, and the person Marc T Travelocity Customer Care [---001:000867:17280---] only responded me with a break... More...
    (Travel)
  • travelocity charged me the wrong amount and will not correct it for me!



    I canceled a ticket and used the credit towards another ticket. I talked to so many representatives and was repeatedly told that my total canceling fee should be $309.00. However, my credit card is charged $349.00. I keep explaining to them that they over charged me and they said I'm wrong, I was charged $309.00. I sent an email to consumer.relations@travelocity.com with a screenshot of my bank statement. The person replied to me with a breakdown of the bill $309 without mentioning anything about the overcharge! Where can I go now? More...
    (Travel)
    mengdanj's Picture   mengdanj    0 Comments   Comments
  • Providenciales Aug 2, 2014 - Aug 8, 2014 Itinerary #16189446040



    I booked a rather expensive family trip through travelocity. I processed an order for a family resort, it didn't go through and I was routed to another resort with an EXTREMELY similar name. It was ultimately my fault but I looked to Travelocity to help me resolve. Once we got to the island and I realized we were at a couple resort vs. a family resort, I reached out to Travelocity. I explained the situation, waited for a 1/2 hour, call dropped, no call back from Travelocity. This occurred about 4 times, starting from scratch each time. After the 2-3 hour ordeal, Travelocity did... More...
    (Travel)
  • Poor customer service = costly mistake



    I booked a rather costly family vacation through Travelocity. I booked a family resort hotel, the order didn't go through and I was routed to another hotel with an extremely similar name. It was my mistake but I looked to Travelocity to help me resolve it. I called Travelocity from the island once I realized we were at a couples resort instead of the family resort I thought I booked. I was on the phone with Travelocity customer service for a 1/2 hour wait, and then the call dropped without a return call. I had to call back, and start the process again. A 1/2 hour later the call... More...
    (Travel)
    coletteodea's Picture   coletteodea    0 Comments   Comments
  • Travelocity-Slightly Unorganized



    I have used Travelocity in the past and have never had a problem, however, in my recent trip to Hawaii, I encountered some issues...First, I called the information number for a question I had in regards to my travel and received an answer from someone who was not American. I do not have a problem with this, however, her English was horrible. I couldn't understand anything she was saying and when I asked to speak to someone who could speak better English she said hang up and call back. So I did and someone else answered that couldn't speak English well...After being highly... More...
    (Travel)
    Lovetotravel's Picture   Lovetotravel    0 Comments   Comments
  • Travelocity simply cancelled a confirmed flight



    I recently changed a leg of my first class flight I bought via Travelocity. I was told everything was confirmed & received an email with confirmed flights. I went on to American Airlines & selected my seats. 5 days later my flight was gone! I was told by Travelocity that they have no record of it & that my email means nothing. How can an email with documented confirmed flights not be enough? They are refusing to resolve it. Not only is this horrific customer service, it amounts to theft promising service/ flight in writing for legal tender & not providing the... More...
    (Travel)
    Brit25's Picture   Brit25    0 Comments   Comments
  • Best meal in Sarasota



    Last night I was taken to the restaurant The Roast in Sarasota, Florida. I was totally impressed with everything. We were seated on the second floor which has a delightful old world charm. The food was the best I've ever eaten in Sarasota (and I have lived here for 20 years). I would highly recommend this for an enchanting evening with someone you want to spend time with and talk. I would't recommend children eating here, for they would be bored. Adults must try this fine dining! More...
    (Restaurants, Fast Food, Coffee)
    nancystedman's Picture   nancystedman    0 Comments   Comments
  • Travelocity



    My experience with Travelocity was extremely disappointing. I booked a hotel in Atlanta GA. This hotel was mildew, bug infested, dirty and smelled of mildew throughout its establishment. My son had an Asthma attack and had to partake in a breathing treatment. We spent one night and booked another room for the following two nights. Travelocity will not refund my money nor compensate me with ANYTHING. I received an email saying sorry and please choose Travelocity in the future. I will never use Travelocity again and I pray no one else does either. More...
    (Hotels)
    Veronicarocco's Picture   Veronicarocco    0 Comments   Comments
  • Finn's Island Grill, Edisto Beach, SC



    Last night was a gorgeous night on Edisto beach, sheet lightning filled the sky. After a brisk walk on the beach, we decided to have a cold beer at Finn's Island Grill (formerly known as The Edisto Pavilion.) We observed the bartenders socializing on the front porch deck with other local bartenders. When we entered, no one checked ID's and we observed a highly intoxicated older man. After ordering our beer, the intoxicated older man introduced himself and became very aggressive and touchy. Immediately, we asked him to step back and he became more aggressive. One bartender noticed... More...
    (Restaurants, Fast Food, Coffee)
  • Hampton Inn, Oxford, AL, Incompetent check-out procedure



    I stayed at Hampton Inn, Oxford, AL, for two nights. There were problems with the plastic key cards. The water in the bathroom tap was scalding hot for quite a while even after you turned the faucet all the way to cold. Water pressure through the faucet was rather low. The shower was all right. When I went to check out, the clerk, Jessica, was absolutely clueless as to how to get me a printed receipt. She finally handed me what looks like a confirmation sheet, not a receipt. It didn't have a dollar figure on it anywhere. This experience has soured me on Hampton Inns. I also... More...
    (Hotels)
    wardpaul's Picture   wardpaul    0 Comments   Comments
  • Garland Golf Course and Resort



    Went to Garland for our 40th Anniversary and I just wanted to let you know that we were disappointed with what we received for the price we paid. We arrived on Saturday to find out that we were put in a two bedroom Villa that had 4 full size beds instead of the villa with the tub and queen size bed that we requested my husband is 6 foot 2 it was a very special day for us and we choose to spend it at Garland because it was something we had always wanted to do. When I went back to the receptionist to tell her that I think there was a mistake she told me that they upgraded us to this room... More...
    (Hotels)
    ivafl's Picture   ivafl    0 Comments   Comments
  • Spirit Airlines- THE WORST



    When traveling with Spirit Airlines I experienced one of the worst experiences of my life. For my 30th birthday I planned a trip to Las Vegas to celebrate. Well this was my 1st time flying & boy did I make a big mistake by choosing Spirit Airlines. On Thursday June 19, 2014 I was scheduled to fly from Myrtle Beach, SC to Chicago, IL then from Chicago to Las Vegas, NV. The staff at the very 1st airport was very rude & did not return to me the boarding passes needed to get from one airport to the next. Once I arrived at the 2nd airport my trip pretty much consisted of standing in very... More...
    (Travel)
    Sweetberry4's Picture   Sweetberry4    0 Comments   Comments
  • Holiday Inn 369 Old Country Rd, Carle Place, NY 11514



    Multiple calls to get a reservation starting a week in advance. (no answer, put on hold, then disconnected, one hang up) On 6/18/2014 confirmed reservations with a change of room to a suite after two days. Called again on 6/22/2014, was told no occupancy for wedding party. Called Wedding hosts who arranged reservations and Holiday staff changed to confirm 2 days of King Bed and 5 days of King Suite. On day of arrival 6/24/14 (3 times throughout the day) called to re-confirm reservations at 8 AM with front desk, AGAIN at 2:35 PM and AGAIN upon arriving at 5ish Assistant Manager Mike... More...
    (Hotels)
  • Management very RUDE



    The management at the Sand Dollar Motel in Atlantic Beach, NC, were very, very rude to me in front of my family, actually reducing me to tears. I had booked a room for four adults and did not mention the children, since they came with the parents. I ended up staying the one night (although it was booked for a week) because it was late, but there were too many people in the room at that point. I was willing to not come back and let the others have the room but the Manager was very aggressive and didn't believe that i wasn't going to come back again that night. He basically... More...
    (Hotels)
    pamlico1234's Picture   pamlico1234    0 Comments   Comments
  • OVERSEAS in Australia



    Hi I flew half of my leg over here to Perth, Australia and calles Travelocity to change my fly out date to 6 months from now. They were going to charge me over $2000 to do this change. That is more then half of what I paid for our tickets. Then they wanted to switch carriers to a crappier carrier to get cheaper rates, im sorry but I trust Qantas with my life. I told they they were crazy and I called Qantas myself!!! Qantas was absolutely wonderful and helped me. I was able to switch the flights for a quarter of the cost that Travelocity was charging me. Qantas could not believe what... More...
    (Travel)
    pissedaussie's Picture   pissedaussie    0 Comments   Comments
  • Tinderbox Kitchen



    This is a wonderful place to enjoy a great meal. The wait staff is exemplary and the food is amazing. World class chef Scott Heinonen serves a fresh seasonal menu weekly that is just outside of classic American cuisine. There's always an interesting, tasty twist. For happy hour visit The Annex right next door for classic bar treats that rival the best anywhere. Flagstaff is fortunate to have this chef and entrepreneur participating in the restoration of South San Francisco. More...
    (Restaurants, Fast Food, Coffee)
    weavere's Picture   weavere    0 Comments   Comments
  • DECEIVING & RUDE COMPANY



    Website States Best Price Guarantee. - Booked Trip, less than 48 hours later, I receive an email stating that the price has dropped for my trip. I go to the website and the price dropped $341. I call in, after 4 representatives and an hour of waiting, I'm advised that it is only if I dispute within 24 hours. Not only did I not get the Best Price, as I was guaranteed, but they also are not honoring their best price. The staff is completely rude and demeaning - also unhelpful. (Also, why would they send me an email to let me know that the price has dropped, if they were not going to... More...
    (Airline)
    MNGUYE24's Picture   MNGUYE24    0 Comments   Comments
  • Travelocity is ruining my vacation/Anniversary



    Booked a flight to South Texas on Travelocity. There website glitched out and confirmed a much later flight then my fiancé and I had wanted to take. 8:57 pm vs. 8:01 am. Now we are trying to change the flight and even though there website advertises the flight we desire at an equal rate to the flight we booked they are telling us it is $76 more per ticket. BS, I'm looking at it while my fiancé has been on hold for over an hour. On top of that the initial CSR that we spoke to stated a single change fee of $200, now they are saying per ticket. I wish that companies... More...
    (Travel)
    hookem7871's Picture   hookem7871    0 Comments   Comments
  • Hotel Stay



    I just wanted to take the time to share my strong recommendation for the Holiday Inn Express in Dahlonega, GA. They have great service (Diane the manager is wonderful), clean nice rooms, and a really good breakfast. The only negative thing I can say about the place is that I wish they had a meeting room. I would be able to use it for more things if they did. If you find yourself in this area this is definately the place to stay! More...
    (Hotels)
    DerbyGirl's Picture   DerbyGirl    0 Comments   Comments
  • Howard Johnson.Vancouver BC



    Recently stayed at this hotel/motel (May 2014). It needs some sprucing up -lets just say that. It smelled and felt like road-side motel. Bed was uncomfortable, bathroom was clean, but needed some good power scrubbing, shower curtain should be replaced - it was white and the edges were grey - from age and use. And did I say it smelled like a motel? You could hear people talking/laughing in other rooms and staff at the front desk are not very professional. They seem to not be in the rush with anything, they seem not very capable of what they are doing nor are they too concerned in a... More...
    (Hotels)
    sinish's Picture   sinish    0 Comments   Comments
  • Double booked me for 2 hotels



    Booked a hotel for my daughter to the seychelles island on may 2 /14 on may 10th they called me and said i had to choice a new hotel the hotel was overbooked .i was not happy because i had to give the people that the program she was going to, all new info. on may 23 they sent me a itinerary stating that i was still booked for 2 hotels. they never canceled the hotel they said i was overbooked for. and i was responsible for the cancellation fee for the first hotel. 3 calls and they still cant get back to me.and fixed it. i called my bank and am blocking the cancel fee on my end. worst run... More...
    (Hotels)
    Painful's Picture   Painful    0 Comments   Comments
  • Flight Cancelled and HORRIBLE Customer Service



    I am incredibly unhappy with the customer service and the way in which Travelocity runs their business. My flights have now been changed 3 different times due to cancellations and other factors. Not only have I had to try to find new flights at my inconvenience but I also have been on hold with hundreds of different employees for hours. Today alone I have wasted 2 hours on the phone and have been discounted 2 times. This does mean that I have had to explain my situation to 2 different employees. However, this is not the only two people I have had to explain my situation to because each time... More...
    (Airline)
    marissa1234's Picture   marissa1234    0 Comments   Comments
  • Never Use Travelocity!!!



    Booked a flight to London as a international student. Travelocity changed my flight 3 different times. Each time I had to contact them while I was out of the country. The first 2 times each call took nearly and hour and the third call took nearly 3 hours. The people who I was to talk to could not understand anything I said, and I could not understand their eastern accent. On top of that, they claim to allow you to change a flight for free, that is a load of bull. They charged me $340 to change a flight after they had already changed it on their own 3 times. It's absolutely ridiculous.... More...
    (Travel)
    Everhart's Picture   Everhart    0 Comments   Comments
  • Do not use this site ever to book a vacation. You will regret it!!



    They turned our dream vacation into a nightmare! We booked this trip to Fiji 6 months ahead with Travelocity & of course paid for it right away as well. 2 months later receive an email that the connection home will not work, not enough time. Called, waited 25 min for an Travelocity rep. to answer, could not understand the language although I believe it was East Indian, got absolutely no where. Told me to call back in 2 months, getting very close to our vacation, ended up calling a total of 8 times, taking an average of 1 hour each call. They kept giving us the run around, blaming... More...
    (Travel)
    shahna's Picture   shahna    0 Comments   Comments
  • Travelocity costumer service sucks!!



    I booked my hotel reservation a moth in advance. I reviewed the pictures online for the Days Inn in Gainsville Florida, the pictures were beautiful!! After driving 8 hours we pull in to the Days Inn, I had my sister relook at the address. I thought we were at the wrong place!! The place was a complete dump!! I go inside and check in.... The lady at the desk said "ooo you have pool view" I was excited after a long drive to be able to a dip into the pool!! We park walk up the stairs go to our room door, we look at the pool and it was drained and covered with black mold!! I was very... More...
    (Travel)
    Alice2qt's Picture   Alice2qt    0 Comments   Comments
  • Wyndham Grand- Downtown Pittsburgh



    Fabulous location for my business luncheon! I hosted a luncheon for 25 top clients today at this venue. The DOC went out of his way to make certain the food service and presentation of food was incredible. The Tech Support went made sure all was running smoothly AND stayed nearby in case they were needed. The waitress, Becky, waited on my staff after everyone had gone, as if we were guests of the luncheon. Not to mention- a view of the newly renovated Point State Park. All around- 5 star service! Thank you. More...
    (Hotels)
    jultonti's Picture   jultonti    0 Comments   Comments
  • Travelocity.com not make sense to book airlane ticket this way!



    I booked 2 airplane tickets online from Travelocity.com April 9, morning, and then went to work. I didn't see any warning note on their website that said the customer should receive a confirmation phone call from their agent after booking. Some one tried to called me couple of times, because I was working, I couldn't answer calls. During break time, I tried to call back according to the number shown on my cell, the number didn't work. Later, I checked my email, and found they have canceled my booking just because they cannot reach me immediately. But they already took my... More...
    (Airline)
    yumeiren's Picture   yumeiren    0 Comments   Comments
  • my refund



    The customer service rep that booked my hotel was incompetent I was booked for a hotel that's 6 hours away from where I was staying in west Virginia, when I repeatedly asked to assure I was getting the right hotel! then when I called in once I was at hotel only to find out the website was wrong and this was only hotel near mountaineers which also happened to be a holiday express, the customer ser rep argued with me told me they were gonna keep my money and ther was nothing I could do about it. when I told her to get a supervisor immediately she kept talking.then I was on hold for a... More...
    (Hotels)
  • don't use travelocity!



    I booked the hotel 4-3-14 for my bf birthday they told me hotel was 2.8 mi away from mountaineers casino turns out hotel they booked me at was 6 hours away the customer service rep tried to argue with me me and when I asked for a supervisor she kept talking ... they put me on hold for like 30 mins! then the supervisor tried to do nothing until I kept insisting then finally he agreed to to refund me the money back but what he failed to say was its going to take 7 Days!!!! this is not good business and I will tell everyone and everywhere I can write a bad review I will. they take your money... More...
    (Hotels)
    nosmiles's Picture   nosmiles    0 Comments   Comments
  • Travelocity broken policies



    We purchased a travel booking for approximately $1705.00 and Travelocity states they give 24hrs for full refund. Yet they refuse to refund $91.62. After numerous attempts they continue to state they have refunded everything. My banking institution verifies there is no record of such refund. I highly recommend everyone use a different travel company. Travelocity tells lies, does not follow their policies, and will steal from you. Be warned and careful!!! More...
    (Travel)
  • Bad Customer Service



    On this trip to Jordan I was charged by Travelocity and then the hotel again...Is this the way to run a business ? I called and the agent was NOT able to find the reservation, however my credit card was charged. I think this a fraud. I was put on hold for 45 minutes...THIS NOT NOT ACCEPTABLE. Will I book any hotel from you again ? NO! NO! I am still waiting for Customer Service supervisor to call back and it has been 72 hours More...
    (Travel)
    eshamdas's Picture   eshamdas    0 Comments   Comments
  • hotel cancellation from Super 8.



    i cancelled a reservation in Nov. of 2013 and as of yet have not got my deposit back of 144.24. I keep getting a run around even though I have a statement from my bank account proving Travelocity deducted this amount from my acc. They tell me they show no record of the payment. and I have ask for a fax # to send the copy but they will put me on hold then eventually hang up. They once told me to sent an e-mail of the cancellation , which I did and they still will not confirm that they have received it.when I call them I will never use nor recommend Travelocity ever... More...
    (Hotels)
  • 640667320706



    What a nigh mare, it was supposed to be a good night on the town. But let me tell you! Good it was not after Travelocity got involved. At dinner I decided to make hotel Reservations at the Marriott Gaslamp Quarters 660 K St Downtown San Diego Ca, But my Reservations were made at the Courtyard Marriott 530 Broadway downtown San Diego Ca. So I arrive at Gaslamp Quarters 660 K, no Reservations. Ok, easy mistake for someone to make because the hotel are very close to each other. Now my plan was to just call Travelocity cancel my the first Reservation while I sit in the hotel lobby. Once I... More...
    (Hotels)
  • NightMare



    What a nigh mare, it was supposed to be a good night on the town. But let me tell you! Good it was not after Travelocity got involved. At dinner I decided to make hotel Reservations at the Marriott Gaslamp Quarters 660 K St Downtown San Diego Ca, But my Reservations were made at the Courtyard Marriott 530 Broadway downtown San Diego Ca. So I arrive at Gaslamp Quarters 660 K, no Reservations. Ok, easy mistake for someone to make because the hotel are very close to each other. Now my plan was to just call Travelocity cancel my the first Reservation while I sit in the hotel lobby. Once I... More...
    (Hotels)
    topher's Picture   topher    0 Comments   Comments
  • TRAVELOCITY.COM HAS THE WORST CUSTOMER SERVICE EVER!



    I BOOKED A FLIGHT USING TRAVELOCITY A WEEK AGO AND THEN REALIZED THAT IT BOOKED IT FOR A PM INSTEAD OF AN AM FLIGHT. I CALLED TRAVELOCITY AND WAS PROMPTED TO LEAVE MY NUMBER FOR A CALL BACK WITHIN 6 HOURS. I NEVER GOT THE CALL BACK. THE NEXT DAY I CALLED TRAVELOCITY AGAIN. THE SAME THING HAPPENED. THIRD DAY I CALLED AND THIS TIME I GOT A CALL BACK AND IT WAS FROM SOMEONE IN THE PHILIPPINES. I WAS SO FED UP THAT I ASKED FOR A SUPERVISOR. I GOT PUT ON HOLD FOR OVER AN HOUR AND THEN I WAS TOLD THAT THE SUPERVISORS WERE BUSY. I INSISTED ON WAITING AND THEN WHEN THEY FINALLY TRANSFERRED ME, THEY... More...
    (Travel)

Travelocity.com Reviews By Product

 

Travelocity.com Comments


Dydy2014 says: (4 months ago)
 0
Travelocity had over charged my credit card for $118 in May 26 14 for a carnival cruise from charleston , my ID# 64143X48403X when I was booking on the phone and looking at the same wed page with their Travelocity EXPERT agent. It was $1665.35. Unfortunately ! After the cruised , when I checked my credit card statement ,that showed $1773.35 charged.
I called, emailed, talked to Manager...all of them are end up with ; it is fine , just wait , we worked on it .... Until now , I talked to several of their representatives who were extremely rude to me. they never credit back to me and try to deceive, bully, cheat to me . Everybody plz be carefully when you book with Travelocity.com . I am un satisfaction their service.



sfalter1 says: (9 months ago)
 0
I have a Travelocity rewards credit card that I have used for several years with no problems until now. Something has changed over there. The ability to use points towards a flight directly from Travelocity.com has disappeared. When I spoke to a representative at the call center, I was told that the policy had changed and now I had to go to a different web site to redeem the points AFTER the purchase was made. I told him this sounded suspicious to me and I was not happy with the new policy. He informed me that they were going through some kind of systems change. I asked him if I would be able to redeem the points immediately after purchasing the ticket online and he said "Absolutely". I was suspicious, but I did it anyway. When I went to the second web site to redeem the points, I saw "No records found" under trips that are eligible to be redeemed.

I phoned back the call center and this time I was told that I would have to wait 30 days before I could redeem my points for the flight. I raised a ruckus and was transferred up the line.

THEN, the woman who answered the phone next couldn't find any account for me and said "Is this your first Expedia reservation?" I just about blew a gasket. I said "This is a Travelocity reservation!" She said I'd been transferred to the wrong department, and said she had to transfer me to the Travelocity department. More sitting around on hold.

Now I'm sitting on hold (30 minutes so far) waiting to see what kind of resolution will be provided to me (if any), but I am already angry. While sitting on hold, I am going to file a complaint on every review web site I can find because this kind of run around and misinformation is just not acceptable. I will figure out a way to use up my points (hopefully), but I'll then cancel this credit card and take my business elsewhere. Hopefully, others will see this review and not make the same mistake I did.



jhodson says: (2 years ago)
 +1
Booked a hotel last weekend. Travelocity charged me for the room and the hotel charged me for the room. Travelocity told me they were transferring me to a supervisor. After waiting on hold for close to 40 minutes for the supervisor I am giving up. I wish it wasn't too late to cancel my plane tickets I booked with travelocity this weekend.



Nipping says: (2 years ago)
 0
Travelocity is the Worst travel company around. Poor customer services and misleading information. Forget their price guarantee that they tout. It's good for 24 hrs but you have to fight hard to get the refund. Don't try to make changes either or it will cost you dearly.
You will find prices cheaper and better customer services elsewhere. Travelocity is the bottom of the pile.



joepsca says: (2 years ago)
 0
After going through the screens to book a flight, the last one told be the flight cost went up (to $605). I got the identical flight 5 mins. later on CheapAir for $499.00 (Read--identical)...Travelocity low price guarantee? A joke, this is the second time this happened in 4 months. Both of my inquiries to Travelocity remain unanswered (I don't think they speak english).



oprachrstenor says: (3 years ago)
 0
After booking the flights for my study-abroad trip to Italy, I check withe airlines a couple of weeks later to request special meals because I am celiac. I find that the first two legs of my flight have been deleted. And this begins a two-month process to fix my flights that is still not resolved. Multiple calls to Travelocity (Travel India, as stated above) have done nothing but raise blood pressure and stress. It is clear that no one in customer service documents anything as we have to start over from scratch with every call. They constantly lie to you, promising to fix the flight, emailing you a confirmation within 48 hours. It never arrives and the problem is never resolved. Asking to speak to a supervisor is a waste of time. They will not transfer you to a supervisor. They "promise" a supervisor will call you back within a given time frame. They don't if they call you at all, it is during a time you have told them you are not available. They ask you to call them back. My callback number has always been a Los Angeles number that is always busy.

Travelocity is staffed by incompetents, charlatans and liars



segemiyo says: (3 years ago)
 0
If I had seen these reviews, i wouldn't have proceeded to do business with this bundle of fraudster! They have been holding on to my refund of $47.16 since 3 months ago. I booked a vacation package that cost about $1200 for my business partner and I to nashville and cancelled the reservation in about an hour after booking, to my amazement I was refunded part of the money and left with $47.16. The customer service keeps you on hold for ages, terminate your call atimes or leave you on fone till eternity. I am suprised this guys are still in business in this century!



ih8pop says: (3 years ago)
 0
On April 3rd I purchased 4 tickets to Mexico. During the process, I was asked to spellk all of the names. The gentleman repeated them back correctly. Also, he said he would arrange to have my infant Son added to the itinerary. After they took my credit card info and processed the order everything changed. I was told I had to call the airline to have my Son added and they mis-spelled names on my itinerary. When I pointed this out they told me they could not fix it and I would have to cancel the order, wait 10 days for a refund and re-order. I said this was unacceptable and asked them to find another solution since it was thier mistake. They called the airline and had a note put on the names that were mis-spelled and told me that this was sufficent and I would have no problems. This was a 90 minute phone call. The next day I had a hunch to call the airline to verify and they said there was no noting at all ever made. I called back TV and they did it again after another 60 minutes on the phone. I called the airline 3 hours later to verify. The airline stated they had the note, but it does not gaurentee anyone would get on the flight. I called TV back for a third time! They feed me the same Bullshit and gave me another option of cancelling my childrens tickets only and re purchasing them directly through the airline! What balls! Another 60 minutes on the phone. At this point I asked for an entire refund! They told me OK, but said they would have to charge me a $90 service fee. Another 30 minutes and this was waived. I asked for an Email confirmation of the refund. They said it would take 10 minutes to receive. 3 hours later I do not have it. I asked how long my refund would take and got 3 different answers..... 48 hours, 5-7 days and 7-10 days! WTF! I called my bank and disputed the charges to be safe because I read on here that people have issues receiving refunds as well! Anyway, this is THE WORST service ever! They have no idea what they are doing and DO NOT honor thier guarentee whatsoever! I will never use the service again and I highly recommend to everyone NOT TO USE THEM! You'll be sorry!



Q1Q2Q1Q2 says: (5 years ago)
 0
I,JULIAN ROLLOCKS, WITH ID # 6901-6441-1630 BOOKED A TICKET FROM FORTLAUDERDALE TO DULLES WASHINGTON. THE TRAVELOCITY ATTENDANT UNDERSTOOD DALLAS,TEXAS.
I WAS CHARGED FOR THE TICKET TO DALLAS, AFTER WHICH I WAS CHARGED FOR THE TICKET TO DULLES. I NEVER RECEIVED THE MONIES PAID FOR THE DALLAS TICKET. I CHECKED MY BANKACCOUNT AND NEVER RECEIVED ANYTHING.
COULD PLEASE CHECK THIS AND REVERSE THE PAYMENT.
THIS TOOK PLACE 20TH JANUARY 2009.I WAS GOING TO WASHINGTON FOR THE INAUGURATION. MY EMAIL ADRESS:
julianrollocks@hotmail.com or tel.011-599-553-7580. thank you



padavatton123 says: (6 years ago)
 0
My name is compton Padavatton and i reservea a car from Payless car Rental,ID#590080984578,the total price for the care from Thursday 01.15.009 at 10:00pm to Monday 01.19.009 to 6:00pm is supposed to be $65.94cents CD total.This reservation was done at travelocity.com, i also and have been using your site very frequently to book flights. I could not get the car that night because my flight was delayed.My tripID#for the flight was 590080982655, so i called and was asked to come in.
I informed the staff at Payless that i did not need insurance,i am covered by the credit card and also personal insurance.
These people at Payless took me for a fool and padded the rental bill.My reservation promised an Altima as an upgrade instead i got an old Corolla that had 78418 on the odometer and the total price magically jumped to $113.84 CD. I questioned the bill and i was told that the car was $6.49 per day, which amounted to $25.96 CD for 4 days the difference in the total was explained as various taxes and charges, and charges by the canadian Government which made no sense, because i have rented cars in canada before, and it was pretty straight forward.
So please follow up and see if i would be refunded the extra money that i was charged.
I have full confidence and faith in travelocity and i want to continue using your site for my future travels.
Thank you.
Compton Padavatton



michelewynn says: (6 years ago)
 0
American Airline on March 19 sent it to you Ifill I am being rip-off it was consel in time



michelewynn says: (6 years ago)
 0
pls. send me my refund my,AA airline said they sent it to you
months ago




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