Travelocity.com Consumer Complaints All Reviews

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Travelocity.com Reviews

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  • Travelocity Scam



    Used Travelocity for the first time. Everything seemed great until we arrived at our destination at the rental car service and found out that Travelocity booked out return for the wrong date. When I called to get the date corrected they said that it would cost an Extra $750. This seemed ridiculous seeing the original ticket was $252. They escalated the ticket to Customer Support ( A complete joke as they do not knkow the meaning of Customer Support). They pulled the recording of the call and confirmed that I did say Sunday on my return but they representitve gave me the confirmation in... More...
    (Travel)
    Layne's Picture   Layne    0 Comments   Comments
  • travelocity -prostitut work place



    I contacted Travelocity for a HOTEL for my disabled husband and I. Paid the cost, put the address in my GPS, got ther, and boy was I mad,. First off, it was a motel not a hotel. Then I realized it was a prostitute's workplace, you know, the pay by the hour Motel. Went I side the main lobby n the only thing that was air-conditioned was where the receptionist sat. They had three buildings so I went to my building and oh my God was it lblistering hot!!! by the time I got to my door I was drenched with sweat! went into my room and it looked filth, not to mention the steps that I walked... More...
    (Hotels)
    MandaPoo82's Picture   MandaPoo82    0 Comments   Comments
  • Travel Protection Plan from Aon



    Travelocity and there Protection Plan are not worth the money. They both want to make money on other peoples losses from death. I made travel plans thru Travelocity and purchased the Travel Plan thru them. When myself and some other Army buddies made plans to visit one of our veteran buddies, unfortunately he passed away before we saw him. Upon making my honest claim with AON Affinity I was told I would no be refunded as he wasn't considered family. My other buddies got there refund as when they spoke to a customer rep they were instructed to put family in that block. Had I know that... More...
    (Airline)
    nolandandy's Picture   nolandandy    0 Comments   Comments
  • purchased the isurance thru traveloicty its JUNK



    I booked a cruise thru Royal Caribbean in May 2017 for Feb 2018, so thinking ahead I also purchased my flight thru Traveloctiy with the option of insurance. just in case, cause life is crazy. My cruise was cancelled per choice of Royal Caribbean, cause I guess some one wanted the boat bad enough to charter the whole boat....talk about throwing around your money and being second choice. So thinking I had insurance I would loose my insurance money, but get my flight money back of $1359 from travelocity. oh no I was wrong, they tell me that the boat cancelling isnt a reason. More...
    (Airline)
    mouselady2001's Picture   mouselady2001    0 Comments   Comments
  • Coflax Inn



    the woman that checked us in needs to take a class on customer service. Our room was located on the side of the hotel and the outside doors are not locked. This is the first trio we have taken with our 9month old so of course when we entered the room, our baby wanted to crawl around. The carpets are damp and sticky. The wall paper under the ac was hanging off the wall. There was a cord to a lamp that was cut and just laying in the floor. The breakfast was stale toast and bagels. No creamer for coffee and the water taste disgusting. When I asked about the pool, the staff said there... More...
    (Hotels)
    Cwatters's Picture   Cwatters    1 Comments   Comments
  • Travelocity scammed me out of what I paid for.



    We booked our airline/hotel through Travelocity.com. I called them to arrange the Free shuttle service to the hotel which was advertised. Travelocity wanted us to pay an additional $170 US dollars for the "FREE Shuttle Service". I told them the hotel is advertising "free shuttle service", to which Travelocity replied "that's only if you book through the hotel website. IF THE HOTEL OFFERS IT...AND I BOOK THE HOTEL...I SHOULD GET EVERYTHING THE HOTEL OFFERS! I will never use Travelocity again and I advise you to not use them either! You may not get what you paid... More...
    (Advertising)
    mgraymer's Picture   mgraymer    1 Comments   Comments
  • Jewel Safaris - Kampala Uganda



    You'll get the same itinerary with better service elsewhere. Our (already beat up) safari vehicle BROKE DOWN on the way which caused a 2.5 hour delay and a rush through the main site of Murchison Falls. The company didn't bother to send a new one so we had a 4.5 hour mechanics trip on the way home. We didn't feel safe (and the driver never turned the car off when we stopped). This van had 365000 km on it - and the roads are rough. The guide was lovely but the owner was untrustworthy and the way this was resolved was not satisfactory. Unprofessional, questionable safety. You... More...
    (Travel)
    LeahD's Picture   LeahD    0 Comments   Comments
  • Days Inn Budd Lake



    idk where to even start... the manager is a complete idiot and has absolutely no people skills or concideration towards people. The rooms and hallways not only smelled of smoke (not only cigs) but was absolutely freezing. I found bugs in the beds and stains on the walls,sheets and towles. The tub looked as if it hasnt been cleaned in months and i refused to get in without cleaning it up as best as i could and wear sandles while using my own towles from my house. I was provided with less then a half of roll of toliet paper and it took house keeping over ten minutes to give to the girl at the... More...
    (Hotels)
    emmahhh92's Picture   emmahhh92    0 Comments   Comments
  • Never Use Travelocity



    When I first made reservations I was on the phone for 2 hours trying to get reservations. I made and paid for the two bookings. Suddenly the rep started saying there was an error. Even though I had paid for everything I was told one of the bookings disappeared. I had to start all over to book flights for 3 of the people traveling together. By the time it was rebooked the price had gone up $100 for the exact same booking I made to begin with. When it came time to print boarding passes, again Travelocity had no record of the booking. It took hours to straighten out. Horrible experience! Never... More...
    (Travel)
    TWA1956's Picture   TWA1956    0 Comments   Comments
  • Scam artist



    I am a recurring customer i previously have done alot of business with Travelocity but never Again i booked 3 tickets exceeding $1200 . I cannot travel anymore ive had medicall issues and a family emergency come up . Travelocity refuses to refund exchange credit or transfer my tickets and when i asked what are my options they daid the company is taking your money. This is ridiculous and pathetic for a million dollar company to take a recurring customers money i will not leave this matter. Alone a seek immediate action More...
    (Travel)
    Malcolmhjr's Picture   Malcolmhjr    0 Comments   Comments
  • Red Roof Plus..Phoenix West Side



    Don't ever stay there..as soon as i arrived the price was more there then online. ..no big deal right, book online, the bed was horrible uncomfortable. .all my stuff from the back of my car wad stolen, all the clothe i own i was movibg..so what does the frony counter lady say its not my business it's yours, a little sympathy wouldnt have killed her, she clearly explained how it was stolen but said the hotel had no cameras... More...
    (Hotels)
    Brian111's Picture   Brian111    0 Comments   Comments
  • ADCT PV Travel Agency and Tours



    ADCT PV Owner SERGIO SERRALDE FLORES..Josefa de Dominguez #140 in the Malecon plaza in Puerto Vallarta IS NOT A LEGIT OPERATOR he is in fact A SCAMMER AND CON MAN..do not do any business with this thief and liar. HE posed as a broker for a rental property in BUCERIAS MEXICO ..he took a 50% deposit $1400 and pretty much high tailed it I found his stupid office in the MALECON in PV..it's a tiny little closet.. but he operates his scams out of there.. instead go with AIRBNB OR VRBO or a legit realtor in PV there are some, BUT NOT THIS GUY. More...
    (Real Estate, Brokers, Mortgages)
    Denisedirty's Picture   Denisedirty    0 Comments   Comments
  • Travelocity



    If you are going to buy airline ticket, I suggest that you call the airline directly . Travelocity is trying to ripping you off after your purchased, they won't provide you with seating, it show you seating chart for you to selected, all seat available in middle seat only.if you want isle seat or window seat then you have to pay $32 to $65 more. I recommend don't purchase your airline ticket from travelocity, you will disappointed.😞 More...
    (Airline)
    Bosynguyen's Picture   Bosynguyen    0 Comments   Comments
  • Horrible comunication with Travelocity



    Went to Cancun on vacation, when coming home the flight we had scheduled with Travilocity with Dynamic airlines did not exist. From the $355 flight we originally spent we had to eventually book a new flight of a $1000 to get home. We had no warning that the flight was cancelled. The poor communication made that day so horrible for my deaf wife and me trying to figure out how to get home. Because of this I could never recommend Travelocity to anyone. More...
    (Airline)
    yodanny98's Picture   yodanny98    0 Comments   Comments
  • Carmel Valley Lodge - new owner/bad experience



    The new owner as of nearly a year ago of the Carmel Valley Lodge is a difficult man, Mr. Tong Kim. Our best advice is to stay away. 'Gio', the General Manager when we booked our reservations, is rude and incompetent. Ownership changed during the past year, unbeknownst to us when we booked 21 relatives in the lodge for a 3 day stay this August. We had been going here for years with our well behaved small dog and always enjoyed it and the people who ran it. Three weeks before our stay, our confirmed rates were increased. Reasons given varied, including %u2018we made a... More...
    (Hotels)
    marybutler's Picture   marybutler    0 Comments   Comments
  • Country Inns and Suites, Chester, VA -- horrible stay



    We were placed in a room where the ac unit wasn't working and our temp in our room all night was 80 degrees. If we had been told upon check in I would have tried to find another room in another hotel. No apologies, no sorry, no help. When we checked out, we were told that Travelocity would email us the bill 1 1/2 hours after we left. Nothing was received. 3 days later I called Travelocity and asked and that agent told me that Country Inns and Suites should have given me the bill upon checkout. I've since called customer service Country Inns and Suites to let them know I am... More...
    (Hotels)
    jeanreistle's Picture   jeanreistle    0 Comments   Comments
  • Travelocity Booking



    Recently I took a trip to Cozumel Palace in Cozumel Mexico. I booked my hotel reservations through Travelocity. Despite telling the booking agent at the time of booking that I had two children with me and that was noted on my email confirmation, upon arrival I was told that there would be an extra $192 charge for my older child who is 14. Despite over 2 hours of negotiating with the hotel, I was unable to get them to budge on the reservation. I have email and printed confirmation of the reservation. Since returning home, I've spent well over 2 hours trying to resolve this with... More...
    (Hotels)
    dianali6373's Picture   dianali6373    0 Comments   Comments
  • Still waiting for refund



    I have called 4 times trying to get my full refund for my hotel (I purchased travel package protection and am entitled to the $2223.42 but instead they gave me $2.23. I have filed a complaint with the BBB. I also cancelled my airfare and was left with a credit with the airline and when I used it to re book (but to a different level cation) they double charged me and I still have yet to get my remaining credit. More...
    (Travel)
    Bobbyandstacy's Picture   Bobbyandstacy    0 Comments   Comments
  • Spirit airlines- WORST



    I always book my vacations on Travelocity so I can get the flight and hotel at one time. On my recent trip to Vegas, I was assigned Spirit airlines with the hotel. I haven't flown it before so I thought it would be fine. It was the ABSOLUTE WORST airline experience. They charge for carry on bags, and even for choosing your seat. If you check in ahead of time, you still have to wait in the enormous line at the airport just to get a bag-tag. All of the flights around my flight time (an hour before up to four hours after) were either delayed or canceled. Chicago had perfect weather that... More...
    (Airline)
    cmoconnell's Picture   cmoconnell    0 Comments   Comments
  • HORRIBLE COMPANY



    Travelocity lists false information on the website ("Book Now, Pay Later for hotel rooms actually means pay full price for the entire duration of the reservation upon booking). I would never have booked if I knew I would have to pay the full balance up front. To make matter worse, the customer service is TERRIBLE. I wasted several hours on 2 different calls, speaking with various agents, some claiming to be supervisors (the last was Benjamin #8084517). I could go on venting about my horrible experience, how I caught the agent lying, how I had proof / computer screen shots of the... More...
    (Travel)
    BlSk's Picture   BlSk    3 Comments   Comments
  • Guesthouse music valley drive, Nashville, TN



    I recently stayed at the Guesthouse Hotel on Music Valkey Drive, Nashville, TN for a huge Beachbody Event. We are going again in 2016 which means 25,000 plus more coaches and their families will be bringing in lots of money.. I wish to Say that this hotel is fraudulent and charged me 250 in charges that are bogus.. I will be giving them very bad reviews to my company and telling as many coaches as possible to not stay there next year! More...
    (Hotels)
    Dee013's Picture   Dee013    0 Comments   Comments
  • Herods hotel in eilat



    The Harods hotel boutique is great; however, the tour company that Harods associates with are the worst. Travel consultant Yaron charged us $US 65 more per person than guests from other hotels. We took a day tour to Petra and had to sit at the Jordan border for 1.5 hours for guests from other hotel who showed up late. Lunch was included, yet our guide did not feed us until 4:00pm. Needless to say, we all were "dying" after 7 km hike. The guide told us that camel and horse rides were included and we only needed to tip people. He then yelled at his guests for tipping less than $us5... More...
    (Hotels)
    naronheim's Picture   naronheim    0 Comments   Comments
  • Horrendous service and outstanding incompetence



    I have made several phone calls to try to resolve my most recent and absolutely last booking with Travelocity. Communication is poor and resolve is zero. Since I was unable to change my reservation on line I had to call Travelocity, I did, actually several times. Travelocity after repeating the rhetoric they are most likely instructed to do, the rep called the hotel to a get approval on my change request from 3 nights to 2 nights. No problem hotel approved request.I even called the hotel after to make sure all was as it should be. The hotel rep said Travelocity sent over the change request... More...
    (Hotels)
    blcnec's Picture   blcnec    0 Comments   Comments
  • Very Poor service/July 3 2015



    Worst company ever!!! Very poor!! I booked 2 to 3 months in advanced. I called and spoke with a gentleman and asked him that I am booking 2 adults, 1 child under 2 & my meduim/large dog..and it didn't matter where we stay-just in close proximity to Disney theme parks. I then said please book according to my dogs needs..a pet friendly hotel & pet friendly airline. He stated that he has every squared away. I paid for it!! Called the airlines to see what size kennel I need. Well the airlines told me that they couldn't book my dog due to his size. So I then I called... More...
    (Travel)
  • Worse experience with Travelocity



    Well for starters my wife and I had not taken a vacation for literally 4years we have a business hard to get away we decided to go to the Grand Canyon was are check list any how we booked a couple a months on Travelocity we never got seating arrangement when we got to airport find we are seated separately was already in bad mode when we finally arrive to hotel late at night that side of lodge had no Ac well for two days we were like that until spoke to manage. Finally got us a cool room with all said it was mid leading by Travelocity will never do that again prefer going to a agency. More...
    (Airline)
    alexabreu0317's Picture   alexabreu0317    0 Comments   Comments
  • Travelocity did not live up to expectations. Customer Service is BAD



    Travelocity commercial boasts "We will make your vacation smell like roses!" More like fertilizer for roses!! Arrived at a filthy hotel, with the desk clerk constantly on his phone. No attentive service. There was leftover candy on the floor in the room from the previous guest. The room was not as clean as it should be. The elevator was broken. The room smelled like bleach. The Travelocity agent was unable to secure me another room some place else, I had to do that on my own! He was very inept!! The hotel would not refund that night, but Travelocity was able to process a refund... More...
    (Travel)
    turner5030's Picture   turner5030    0 Comments   Comments
  • My Place Hotel in Dickenson, North Dakota



    I was extremely dissatisfied with my recent hotel (booked through travelocity) at "My Place Hotel" in Dickenson, North Dakota. The room was much too small and had a double bed, rather than the Queen sized bed that was promised. The odors were disgusting, I'm sure these odors were due to a number of reasons...extended stay "residents" that were cooking in the rooms, and maid service was performed only once every 4 days (according to the manager on duty when I checked in). The pillows and bedding smelled terrible! I "beared with" these issues because I was... More...
    (Hotels)
    kristienass's Picture   kristienass    0 Comments   Comments
  • travelocity



    I made reservations for a hotel through travelocity and then callled the hotel and they confirmed my reservation and sent me a email and the amount of charge was almost $90.00 less then travelocity so I called travelocity and made them do refund of the over charge or else cancel they have refunded the difference so you should be calling the hotel for the rate when you deal with 3rd party companies you are overpaying this is not the first time I had a issue More...
    (Hotels)
    landsharkdan's Picture   landsharkdan    0 Comments   Comments
  • Horrible Reservation



    Words can not explain how displeased and upset I am with Travelocity. I booked 2 rooms a month ago for ATL, and when I get to the hotel the staff tells me that I have 4 booked rooms, so the hotel advises me to call Travelocity to make sure they contact the hotel to tell them that 2 rooms are canceled so I wont be charged. The hotel cant cancel on their side they have to have Travelocity do it. So I call Travelocity to get this taken care of the wait on the phone was long yes but I understand they are busy. Travelocity is saying they do not see 4 reservations but only 2. They then get on the... More...
    (Hotels)
    natasharae36's Picture   natasharae36    0 Comments   Comments
  • Travelocity bad customer service



    On my last trip to Houston which was booked by travelocity ,my car got flooded in the water Due to bad weather I had to return back to Los Angeles I only used the rental car for one day I tried to to contact the customer service to despite the charges But travelocity send me the following reply by e mail We have tried to reach Hertz billing dep. but we are unable t get a response from them. In your case ,your refund request will not be processed I called Hertz billing Dep. And there was no record or claim Travelocity did not contact Hertz billing I called travelocity 4 times and on my... More...
    (Travel)
    Albertm220's Picture   Albertm220    0 Comments   Comments
  • Spirit flight 355



    Worst airline ever... I'm guessing they just tried to cutcosts and therefore cut crew, but shame on you Spirit. On my way to Fort Lauderdale from Denver, they had us board the plane, sit boarded for 45 minutes then told us they had to devised because the captain had reached his fly time and there was a miscommunication and we had no crew. Note: we were meant to leave at 11.. We did not leave until 230am... After all this, I feel like the consumer should have been compensated for their time with at lease a glass of water. Had it just been this one instance, I probably wouldn't... More...
    (Airline)
    Katiemoom420's Picture   Katiemoom420    0 Comments   Comments
  • Siesta Beach Resort & Suites - Sarasota



    I will never stay in this hotel again! When we came to check price and availability we were shown an updated room that was right off the pool. When we came back to check in, we were given an outdated room on the second floor off the street. The staff was very unfriendly and not helpful at all! My son went and told the front desk that our window was broken and not able to be opened. Nobody ever came, when I went to check at the front desk, she told me and my son that their maintenance guy went and talked to my husband. When I checked with my husband, he said nobody ever came to check on... More...
    (Hotels)
    moocow10us's Picture   moocow10us    0 Comments   Comments
  • Fairmont Dallas



    Terrible stay. Over priced. Could not clean room first day and offered me at midnight a drink or a change of room. No idea on where post office was and air conditioner obviously switched off at night as room too hot. Saw some posts on this and obviously not the first and last to complain re this. Also on last night orders two teas and could not get that right. Overpriced and not worth the $$$$$ More...
    (Hotels)
  • mondrian miami



    This was the WORSE hotel we have ever stayed at. I sent in my 2 dresses for dry cleaning and they LOST BOTH! When we checked out they gave us the run around and did not want to take any responsibilities for it. We had to call AMEX to dispute the charges. I even showed them the receipts for my dresses since i bought them for this trip. The amount was almost the same as my hotel charges so their manager of housekeeping said they would credit me. The day I checked out I had called them 10 times from my room before i was able to get a hold of someone. They sent up the security and front desk... More...
    (Hotels)
    CATHERINECLE's Picture   CATHERINECLE    0 Comments   Comments
  • la Jolla Suites, La Jolla, CA



    Stayed at the La Jolla Suites Hotel last night...as i had signed up to compete in the La Jolla Half Marathon this morning. Left a 4:30am wake up call with the moron gal at the front desk last night....she sounded like she was 12 years old when i made the wakeup call, so I should have set my Iphone Alarm too.....I did not.....and she failed to program the system right and I was never called...AND MISSED THE RACE! Yes, I am ultimately to blame, but the management never even apologized! Had a great view, but that was way overshadowed by the service (or lack thereof as referenced above), as... More...
    (Hotels)
    nocall1's Picture   nocall1    0 Comments   Comments
  • Complaint against Travelocity



    I was owed a refund for a one nights stay and the hotel I stayed in called travelocity and they refunded me $108.95. They still owe me $13.05 plus tax and REFUSE to give it to me. When I called there 5 times I was cut off each time by the out sourced representatives and they put on Managers that don't know their hat from the head, much less how to do simple Math. They are a set of thieves and YOU should NOT use them to do any sort of bookings. As it stands I am going to file a complaint against them via the Better Business Bureau and the Attorney Generals offices. These out... More...
    (Hotels)
    mej3463's Picture   mej3463    0 Comments   Comments
  • DON"T USE this THIRD PARTY for booking!



    DON"T DO IT!!! I had booked a two night stay at a hotel in Williamsburg, VA for a group. Called hotel to cancel second night as our travel plans had changed. They said no problem but said I had to get the change made through Travelocity since I had used them on reservation. Travelocity claimed hotel would not authorize and said I would be charged for all rooms in hotel 2nd night anyway. I explained that was bologna and that I had already spoken with the hotel. Travelocity kept saying "they didn't seem to have information about that previous call." After... More...
    (Hotels)
    Carlena's Picture   Carlena    0 Comments   Comments
  • DO NOT USE TRAVELOCITY - THEY ARE SCAMMERS!!



    While on vacation in Italy on March 19, 2015, I got an email from Travelocity telling me to call them re: my return flight home scheduled with Lufthansa which was scheduled for Friday, March 20, 2015. I called them back and spoke with them for over three hours (until 1:30 in the morning Italy time). It seems Lufthansa and the airlines out of Italy were on strike and they cancelled my flight from Pisa to Munich. They told me there was no way they could book me on another flight because of so-called %u201Crestrictions.%u201D They told me they could get my out on a flight with Lufthansa either... More...
    (Travel)
    dmotts's Picture   dmotts    0 Comments   Comments
  • Travelocity Price Guarantee Does NOT WORK in ANY WAY



    Travelocity does not have humans working there! I purchased my trip there and they have a price guarantee. The very next day (24 hours did not pass), the prices on THEIR website went down, so I called them. Over the phone they said they couldn't help and I needed to fill out a form online. I was like, ok. But when I tried to do it, the form wouldn't not get submitted. It would show that there is a problem with the new $ amount. However, everything was right... I even tried different browsers and restarting my computer. It would not work. As people over the phone couldn't... More...
    (Travel)
    klehch's Picture   klehch    0 Comments   Comments
  • Travelocity



    This is a long story , Please take the time to read it all . I have a friend, Nikki , who got ripped off by Travelocity. She was trying to get home to see her elderly and infirm father in Malta. and she saved and saved for a long time and bought her ticket from Travelocity. When she filled out the info on the Travelocity site she put in her name on her ID as instructed and paid her money, (it costs nearly 3000.00 one way, so she saved for a long time) When she got to the airport the airline told her to call Travelocity and have them change the ticket to her maiden name, as listed on her... More...
    (Travel)
    AnnLee's Picture   AnnLee    0 Comments   Comments
  • Travel from Hell



    It was supposed to be three days travel, end up being 4, fine! Costumer service beyond zero, rude and unapologetic no matter what . Wait time on phone 4-5 hrs easy, and when you finally speak with someone they do not know how to answer your question. Billed twice for same thing , had to fill out dispute with my credit card company. Awful is a very nice word for these people . STAY AWAY... and when I think I am a nice person who can talk so bad about others...with a perfect reason!!!! More...
    (Travel)
    buzekara's Picture   buzekara    0 Comments   Comments
  • Hilton Hotel



    we are currently staying at the Hilton Curacao, it is awful the hotel is run down, we have to inform staff of the problems around and no one seems to have any answers, paint peeling off bathroom doors, stains embeded in most room surfaces, a majority of staff are helpful but are all newly employed which means they do not have any answers,not very impressed they should not be listed as 4 stars more like 2 1/2 , the grounds also need attention. in dis repair DATED PROPERTY (1970ish) even with makeshift remodeling (what professional paints a semigloss old door with out putting a primer coat oh... More...
    (Hotels)
    glennseiferh's Picture   glennseiferh    0 Comments   Comments
  • Plaza Hotel Park and Fly



    This hotel has a Three star rating and it is horrible! The room was filthy! King room had 1 coffee cup 1 wash cloth Bath towel with holes in it. And No room service for cleaning and bed makeup even after requested. Stains on Bedding, stains on curtains. Spoke with the Owner, Mac. Obnoxiously Rude and unprofessional even in front of his employees. I would NEVER RECOMMEND THIS HOTEL! Even at a 1 star rating. More...
    (Hotels)
    Djbubby's Picture   Djbubby    0 Comments   Comments
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