Travelocity.com Complaint

Travelocity.com Complaint

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Country Inns and Suites, Chester, VA -- horrible stay


We were placed in a room where the ac unit wasn't working and our temp in our room all night was 80 degrees. If we had been told upon check in I would have tried to find another room in another hotel. No apologies, no sorry, no help. When we checked out, we were told that Travelocity would email us the bill 1 1/2 hours after we left. Nothing was received. 3 days later I called Travelocity and asked and that agent told me that Country Inns and Suites should have given me the bill upon checkout. I've since called customer service Country Inns and Suites to let them know I am unhappy with this visit and each time I am told the hotel has 48 hours to respond to me......1 1/2 weeks later I had to call the hotel and ask to speak to the manager. Upon which talking, she made it out to be all my fault that we were there and had booked via Travelocity, that it wasn't her fault that we were in a hot room and STILL no apology. I will NOT use Travelocity again nor visit Country Inns and Suites again either.


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