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Travelocity.com Complaint - DON"T USE this THIRD PARTY for booking! - customer service
Travelocity.com Complaint

Travelocity.com Complaint

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DON"T USE this THIRD PARTY for booking! - customer service


DON"T DO IT!!! I had booked a two night stay at a hotel in Williamsburg, VA for a group. Called hotel to cancel second night as our travel plans had changed. They said no problem but said I had to get the change made through Travelocity since I had used them on reservation. Travelocity claimed hotel would not authorize and said I would be charged for all rooms in hotel 2nd night anyway. I explained that was bologna and that I had already spoken with the hotel. Travelocity kept saying "they didn't seem to have information about that previous call." After significant hassle and a waste of more than an hour of my life, in a second call to the hotel the employees there told me to have travelocity call again and they would communicate with Travelocity that the cancelation should be made. Travelocity employees could not "remember" who I spoke with orginially. And one even kept saying this is how it is when booking through Expedia! Total run around and she didn't even know what company she was representing! What a scam and a hassle! Book directly and don't deal with the hassle of these third party companies who scam you.


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