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Travelocity.com Complaint - Employees made unauthorized changes to my account and itinerary - Unauthorized changes to airline/all inclusive pre-paid vacation and to our email on the itinerary
Travelocity.com Complaint

Travelocity.com Complaint

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Employees made unauthorized changes to my account and itinerary - Unauthorized changes to airline/all inclusive pre-paid vacation and to our email on the itinerary


We are traveling with friends to Puerto Vallarta in April 2015. We each purchased separate airfare and hotel packages with Travelocity; each got an email confirmation to our personal email accounts. Our friends needed to change their itinerary and Travelocity employees ended up accessing and changing our itinerary and account information. In combination we have spent over 8 hours trying to correct; Travelocity employees have been horrible (misrepresenting what was done, the facts and not willing to compensate for the issues they created). Warning: don't do business with them as there are plenty of reputable and responsible travel companies out there!!!!


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