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Travelocity.com Complaint - Horrendous service and outstanding incompetence - Booking Hotel and change
Travelocity.com Complaint

Travelocity.com Complaint

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Horrendous service and outstanding incompetence - Booking Hotel and change


I have made several phone calls to try to resolve my most recent and absolutely last booking with Travelocity. Communication is poor and resolve is zero. Since I was unable to change my reservation on line I had to call Travelocity, I did, actually several times. Travelocity after repeating the rhetoric they are most likely instructed to do, the rep called the hotel to a get approval on my change request from 3 nights to 2 nights. No problem hotel approved request.I even called the hotel after to make sure all was as it should be. The hotel rep said Travelocity sent over the change request but never made the appropriate change. Called travleocity AGAIN. NEW REP. He said he was faxing request he too went through all the same motions as first call again calling the hotel etc..(I had to explain the whole thing all over AGAIN!!) I thought this was all set now. I decide to call the Pier house today to double check. NOPE still wrong. I cancelled the reservation with travelocity and will never use again. Vacation...? this was not starting off the best way to spend a vacation. Starting over with my vacation plans without the use of travelocity.. ever again


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