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Travelocity.com Complaint - Horrible Reservation
Travelocity.com Complaint

Travelocity.com Complaint


Horrible Reservation

Words can not explain how displeased and upset I am with Travelocity. I booked 2 rooms a month ago for ATL, and when I get to the hotel the staff tells me that I have 4 booked rooms, so the hotel advises me to call Travelocity to make sure they contact the hotel to tell them that 2 rooms are canceled so I wont be charged. The hotel cant cancel on their side they have to have Travelocity do it. So I call Travelocity to get this taken care of the wait on the phone was long yes but I understand they are busy. Travelocity is saying they do not see 4 reservations but only 2. They then get on the phone with the hotel and they say they cant find the reservations. Long story short I sit there on the phone for an hour for them to get the supervisor on the phone. He gets on the phone with me saying he was sorry and 1 room would be refunded and that he would cancel it. Then he tells me and the hotel he will cancel the 2 extra rooms. I hang up I get a confirmation for 1 room but not 2. So now I have been in the lobby of this hotel for 2 hours waiting. So I then call back as the hotel does to tell them to cancel the other room please. Well I sit on the phone on hold for 1 hour and 30 mins.. the hotel calls as well and is hung up on by Travelocity not once but 3 times!!! So I call on my husbands phone and they answer after 15 mins!!!! Mind you my cell phone is still on hold with them for over an hour and half now! So now I am freaking furious!!!! I have a child in the lobby of this hotel for a total of 4 hours now!! Finally I speak to the lady at Travelocity she says she is sorry and that she will cancel then askes if its because I didn't like the hotel.. um hello no its your business. Well I decide not to hang up this time tell the hotel gets the confirmation. The Travelocity worker talks to the hotel and says its canceled what do you know the hotel didn't se it. so they had to have them fax a sheet that took for ever. After all of this they said I would be fully refunded... and yet nothing and this was over 3 days now!!!

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