Travelocity.com Complaint

Travelocity.com Complaint

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Jewel Safaris - Kampala Uganda - Jewel Safari


You'll get the same itinerary with better service elsewhere. Our (already beat up) safari vehicle BROKE DOWN on the way which caused a 2.5 hour delay and a rush through the main site of Murchison Falls. The company didn't bother to send a new one so we had a 4.5 hour mechanics trip on the way home. We didn't feel safe (and the driver never turned the car off when we stopped). This van had 365000 km on it - and the roads are rough.
The guide was lovely but the owner was untrustworthy and the way this was resolved was not satisfactory. Unprofessional, questionable safety.
You can do better with another company - keep looking.


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