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Travelocity.com Complaint - Poor customer service = costly mistake - Travelocity
Travelocity.com Complaint

Travelocity.com Complaint

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Poor customer service = costly mistake - Travelocity


I booked a rather costly family vacation through Travelocity. I booked a family resort hotel, the order didn't go through and I was routed to another hotel with an extremely similar name. It was my mistake but I looked to Travelocity to help me resolve it. I called Travelocity from the island once I realized we were at a couples resort instead of the family resort I thought I booked. I was on the phone with Travelocity customer service for a 1/2 hour wait, and then the call dropped without a return call. I had to call back, and start the process again. A 1/2 hour later the call dropped again. This occurred approximately 4 times- I called, explained the situation to a new person each time, was put on hold for 1/2 hour, the call dropped and no one called back. Because of this I incurred extremely expensive roaming charges during the 2-3 hours I was trying to resolve the travel issue. Travelocity never did help to resolve the issue, and I paid the price for their poor customer service.


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