
Travelocity.com Complaint





Reservations - Plane Ticket
And, as luck would have it, weather did cause severe delays and cancellations all weekend long. My flight connection in Newark, NJ was going to be missed, so I called Travelocity and explained the situation. They said to "work it out with the airline"; so, I did. Next the whole flight got canceled, so again I called Travelocity and was told, "work it out with the airline"; so, I did. Continental put me on a US Air flight going to another nearby city (Greenville, NC).
Later that evening, that flight was canceled, too and it was announced that no other bookings would be issued until the following day. I was also told that the earliest time I would get to Norfolk, or Greenville, would be after 9:30 AM the following morning, which was too late for my appointment. So, I called Travelocity to get my money refunded to me only to find they had already canceled my reservation and confirmation number.
Travelocity said they were not responsible for weather delays and cancellations and that all ticket sales are non-refundable. I reminded them that that stipulation was only valid if I canceled my own reservation, which I did not do. Then, they told me it was the airline's issue and I would have to get my refund from them. I tried that, but Continental said I purchased the ticket from Travelocity, so the refund was their burden.
I called Travelocity back and they again, told me to work out any refund with the airline. So, I asked them to re-book me on a another flight, then. Their response was that because my reservation had been canceled, I would have to pay a new booking fee, which would amount to almost $1500, even though THEY were the ones who canceled my reservation, unbeknownst to me!
CONTACT THIS BUSINESS
|
BUSINESSES REPLY HERE
|
Comments
More Travelocity.com reviews
- Travelocity Scam
- Thrifty car rentals,along with misleading infornation about insurance to make changes to flight
- travelocity -prostitut work place
- Ramada Carlyle, SK
- Travel Protection Plan from Aon
- Margaritaville Hotel, Key West
- Baja Pirates of La Paz fishing charters
- American Wilderness Campground
- The M Hotel International drive Orlando Fl
- Marriott Courtyard - Quorum Drive Addison Texas
- purchased the isurance thru traveloicty its JUNK
- Coflax Inn
- Wyndham Harbour
- Car rental scam
- False Advertising along with American Inn and Suites Madison West
- Ristorante pesto rocks!!!
More
Similar reviews
- Reservations: I had reservations at your hotel Days Inn in Morrisville, NC for 5/3/13-5/5/13
- Non Refundable Reservations
- Hotel Reservations
- reservations
- THEIR ERROR
- NEVER trust them with your hotel "reservations."
- Orbitz Reserving & Confirmed Airline Seat
- Best Airport Transportation services
- Transfer fee charge
- Poor customer service
- expresssway inn suites cancelations and nonrefundable charge
- Orbitz Hawaiian Airline Booking
- Never Use Travelocity
- DIRTY RATS
- AVIS - failed to deliver
- Total rip off-Confirmation email did not include website or phone no.
More

How It Works
COMPLAINTS RESOLVED
Thousands of Businesses of all sizes and millions of customers use MeasuredUpIt's free and easy to put MeasuredUp to work for you


Activity
Details


[Top]