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Travelocity.com Complaint - Siesta Beach Resort & Suites - Sarasota - whole experience
Travelocity.com Complaint

Travelocity.com Complaint

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Siesta Beach Resort & Suites - Sarasota - whole experience


I will never stay in this hotel again!

When we came to check price and availability we were shown an updated room that was right off the pool. When we came back to check in, we were given an outdated room on the second floor off the street. The staff was very unfriendly and not helpful at all! My son went and told the front desk that our window was broken and not able to be opened. Nobody ever came, when I went to check at the front desk, she told me and my son that their maintenance guy went and talked to my husband. When I checked with my husband, he said nobody ever came to check on it. It is surprising that the window did not work, because we found many bugs in our room.

The towels that we received on two of three occasions looked like someone had just changed oil with them. When I took them to the front desk, the gal acted like I was bothering her and just said "sorry". The bathroom was very outdated and the bathroom door did not even shut all the way. There was dirt on the bedspread, mold in the bathroom, and some goopy stuff on the curtains. Our wifi NEVER worked. I have called the manager "Craig" multiple times with no return call.

Again, we will NEVER stay at this hotel again!!


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