Travelocity.com Complaint
Reviewed by
Travel bumblers:Travelocity - Travel Services
My wife just called in tears from LAX where she found that Travelocity booked her into a window seat to China last November--that had already been booked a month earlier by someone else.
Korean Airlines first said only a middle seat was left, then later--after tears--found her an aisle seat. Travelocity was snippy when I called, evincing an arrogant "Who Cares? attitude. This injury was added to recent insult by Travelocity. Just last night my wife had to win an argument with the desk clerk at the LAX Radisson where--you guessed it--Travelocity had erroneously booked her into the hotel for two nights instead of one. The Radisson first said, "Too bad, you booked it and you have to pay for it..". It required an extra call to Travelocity--who reluctantly and with attitude--spoke with the desk clerk.
If you want to pay more than the cheapest flight--another thing we have noticed repeatedly--and have your plans mangled by a company that just does not care at all--try Travelocity. Otherwise, steer clear of this modern day dysfunction because they are bad news.
Korean Airlines first said only a middle seat was left, then later--after tears--found her an aisle seat. Travelocity was snippy when I called, evincing an arrogant "Who Cares? attitude. This injury was added to recent insult by Travelocity. Just last night my wife had to win an argument with the desk clerk at the LAX Radisson where--you guessed it--Travelocity had erroneously booked her into the hotel for two nights instead of one. The Radisson first said, "Too bad, you booked it and you have to pay for it..". It required an extra call to Travelocity--who reluctantly and with attitude--spoke with the desk clerk.
If you want to pay more than the cheapest flight--another thing we have noticed repeatedly--and have your plans mangled by a company that just does not care at all--try Travelocity. Otherwise, steer clear of this modern day dysfunction because they are bad news.
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Comments
0 Tears because she's in the middle instead of a window or aisle? How charmed her life must be if that's a huge problem to the two of you. Now, the hotel mixup is a valid complaint.
0 When I wrote to the "Customer Care" office at Travelocity about my complaint (and their painful error) they promised areply within three hours. I got an automated letter alright--but one that was never touched by human hands--or any evidence of care. From what I have seen so far in phone conversation and in the absence of any actual response--here is a company that does not admit its mistakes, makes them all the time and really does not give it a second thought. Bad travel arrangements can make for a very bad day, ruined business travel and a lot of pain. Not only does Travelocity seems to excel at all three but "so what?" is their main defense.
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Review Rating: 1 out of 5
Reviewed By: hoagie
Company: Travelocity.com
Product: Travel Services
Date Added: 10 years ago
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