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Travelocity.com Complaint - Traveler's Insurance - Traveler's Insurance
Travelocity.com Complaint

Travelocity.com Complaint


Traveler's Insurance - Traveler's Insurance

Beware of Travelocity's attempt to include their Travel Protection Plan in your airline ticket confirmation for an additional $19.95. It is included and preselected in the reservation/confirmation window prior to submitting your ticket order. You need to spot it and deselect it, or you will be charged the additional cost of the insurance.

You can only cancel it within 24-hours, if you spot it. I find the time limitation very interesting... especially if your flight doesn't depart for several months. They attempt to camouflage the additional insurance fee by including it in the reservation window. The policy won't cover cancellation for normal reasons... only emergencies. So, the bottom line is you pay the 19.95 policy regardless. It's a deceptive practice... a scam! But, it has cost them ten more years of my business. Their priority in terms of public relations seem really misplaced, but so is their way of doing business.

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fredupfront says: (8 years ago)
I agree, the same thing happened to me. I won't use them again, or better yet, will find flights through them and buy from someone else.

jkinmv says: (8 years ago)
Travelocity charged me $39.95 for Travel Protection Plan insurance that
I did not need, did not want and did not choose to buy. I did not even
realize that they had charged me for it until my credit card statement
arrived. When I complained and asked for a refund, they refused to
re-pay what they had charged me. They claimed that they were entitled
to place the travel insurance product in my online shopping cart and
charge me for it simply because I neglected to click on the "I decline"
button on their web page. What a scam! What a rip-off!

If you want to receive a refund for unwanted travel insurance, then
phone Travelocity's 1-888-872-8356 number (and/or send email to their
consumer.relations@travelocity.com address) to report the problem and
ask for reimbursement (but don't expect them to quickly and willingly
grant your request). At least, your first step should be to contact
Travelocity directly and give them a chance to fix the problem.

If Travelocity refuses to reimburse you, then contact your credit
card issuer, explain the problem to them, and ask them to dispute the
charge with Travelocity. Your credit card issuer ought to defend you
in any situation of a vendor charging you for something that you did
not agree to purchase, so they should ask Travelocity to correct the

You should also file a complaint against Travelocity with the Better
Business Bureau's Fort Worth office (via their web site), to explain
the situation and ask for a refund. This is fairly quick and easy to
do. Go to http://tinyurl.com/36tcey5 and http://tinyurl.com/2wkspwr
to file your complaint.

You can contact (via web or email) various federal law enforcement
agencies and elected officials, to request them to either prosecute
Travelocity for violation of existing laws, or to urge them to enact
new laws which prohibit such "opt out" deceptive sales tactics:
US Federal Trade Commission (FTC): https://www.ftccomplaintassistant.gov/
US Dept of Justice (Criminal Division):
http://www.justice.gov/criminal/ , Criminal.Division@usdoj.gov
US Internet Crime Complaint Center (IC3): http://www.ic3.gov
Your Representative in the House: http://tinyurl.com/2r6mvo
The two US Senators from your state: http://tinyurl.com/b1lm

You could also contact various law enforcement agencies and elected
officials at the state level. For example, in California:
Dept of Justice, Office of Attorney General: http://tinyurl.com/2gkbw7
Department of Insurance: http://tinyurl.com/38sk7gk
Your representative in the Assembly: http://tinyurl.com/2qsvx
Your state Senator: http://tinyurl.com/2ejb6w

This situation would seem to offer some potential for a class-action
lawsuit. If there are some opportunitistic trial lawyers out there
who are eager to file a class-action lawsuit against Travelocity
(and any other online vendors who charged unwitting consumers for
unwanted travel insurance), then there could be many thousands of
ripped-off consumers who are eager to sign on as plaintiffs.

With enough grass-roots condemnation of deceptive "opt out" sales
tactics by online vendors, our law enforcement agencies and elected
officials ought to feel motivated to crack down on such unethical
practices, and the online marketplace will be better for all of us.

LenC says: (8 years ago)
I just got burned by this -- they snuck it into my bill and I didn't catch it in time. I will not be using Travelocity again.

You can do more than just take your business elsewhere. The Better Business Bureau and your state's consumer protections department will both have websites where you can report this. If enough people complain, they can put pressure on Travelocity to stop this.

ak1234 says: (8 years ago)
I booked a hotel in san francisco using travelocity. I have never been in SF before. i thought i was paying for a hotel (it was stated that it was a hotel in travelocity site) when i got there i found out that it was a cheap motel and most people there are drug dealers. it is wasy to spot those. i could not stay there so i looked for a better hotel to stay in

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