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Travelocity.com Complaint - Travelocity Booking - Cozumel Palace
Travelocity.com Complaint

Travelocity.com Complaint

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Travelocity Booking - Cozumel Palace


Recently I took a trip to Cozumel Palace in Cozumel Mexico. I booked my hotel reservations through Travelocity. Despite telling the booking agent at the time of booking that I had two children with me and that was noted on my email confirmation, upon arrival I was told that there would be an extra $192 charge for my older child who is 14. Despite over 2 hours of negotiating with the hotel, I was unable to get them to budge on the reservation. I have email and printed confirmation of the reservation. Since returning home, I've spent well over 2 hours trying to resolve this with Travelocity. The hotel is blaming Travelocity and Travelocity is being non-responsive. In the meantime, as the customer, I've been inconvenienced and irritated. I have nothing but positive things to say about the hotel location and amenities, however, the front desk customer service was less than helpful. I would be wary to recommend anyone with children to book through Travelocity as they may also get a surcharge.


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