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Travelocity.com Complaint - Travelocity Price Guarantee Does NOT WORK in ANY WAY - Price Guarantee
Travelocity.com Complaint

Travelocity.com Complaint

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Travelocity Price Guarantee Does NOT WORK in ANY WAY - Price Guarantee


Travelocity does not have humans working there!

I purchased my trip there and they have a price guarantee. The very next day (24 hours did not pass), the prices on THEIR website went down, so I called them. Over the phone they said they couldn't help and I needed to fill out a form online. I was like, ok. But when I tried to do it, the form wouldn't not get submitted. It would show that there is a problem with the new $ amount. However, everything was right... I even tried different browsers and restarting my computer. It would not work.

As people over the phone couldn't help me, I thought I'll send them an email and ask them to forward it to the correct department. And I told them that the FORM DID NOT WORK.

The first automatic email response I got said that I had to fill out the form online. I responded back saying that I already wrote it in my email and that it didn't work! The second email I got said that they are experiencing a higher than normal volume of emails and that I wasn't using my email on file - but I was! I even logged in into my Travelocity account and checked!

I sent them another email, asking them if they could read English or maybe there were blind? And that I was using the same email with which I purchased the trip! The third response was exactly the same - that I wasn't using my email.

I just sent them another response, which most likely will come back with an auto-email reply. But I did ask for a human to reply and not for a machine.

I am very disappointed in Travelocity. Their PRICE GUARANTEE DOES NOT WORK in any way or form. DO NOT EVER DEPEND ON THAT FEATURE! Oh, and DO NOT DEPEND ON A HUMAN BEING REPLYING TO YOUR EMAILS, as THEY DON'T HAVE ANY.

I wish I could give no stars...


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