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Travelocity.com Complaint - mondrian miami - MONDRIAN HOTEL MIAMI- THEY WILL TAKE YOUR STUFF
Travelocity.com Complaint

Travelocity.com Complaint

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mondrian miami - MONDRIAN HOTEL MIAMI- THEY WILL TAKE YOUR STUFF


This was the WORSE hotel we have ever stayed at. I sent in my 2 dresses for dry cleaning and they LOST BOTH! When we checked out they gave us the run around and did not want to take any responsibilities for it. We had to call AMEX to dispute the charges. I even showed them the receipts for my dresses since i bought them for this trip. The amount was almost the same as my hotel charges so their manager of housekeeping said they would credit me. The day I checked out I had called them 10 times from my room before i was able to get a hold of someone. They sent up the security and front desk manager who claimed they were just made aware of the situation. NOW, IS THAT MY FAULT? You ruined by trip because you LOST my 2 dresses that cost me 2400.00!!! I saved for a long time to be able to get something special for this trip to go to a wedding and i was not able to wear it and came home wo my items. THIS IS THE WORSE HOTEL AND IF THEY LOSE YOUR STUFF, THEY WILL NOT TAKE RESPONSIBILITIES FOR IT! BE AWARE AND NEVER STAY HERE. I AM GOING TO WRITE A LETTER TO CORP.


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