Travelocity.com Review

Travelocity.com Review

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Sand Dunes Chaolao Beach Resort - Sand Dunes Chaolao Beach Resort


I am deeply saddened by the customer service. My husband initially paid for my daughter to stay in the room with us, but after calling the hotel, they said it was not necessary to pay for her. So the hotel refunded our money.

However, when we arrived in the room around 2:30pm, we called the front desk and asked for someone to unlock the chair that can lay down into a bed as well as an extra blanket. They said no problem and that we would have to pay 100 baht for the extra blanket. No a lot of money, but kind of strange. We got ready and went to the beach expecting to find everything taken care of when we returned.

When we came back around 7:00pm, there was no extra blanket and the chair was still locked. We had to call 3 more times for the extra blanket and another (5 times total) to find out about what it would cost for the chair that was ALREADY IN OUR ROOM to simply be unlocked. It would cost 1,200 baht PER NIGHT to simply unlock and lay down a chair that was ALREADY IN OUR ROOM.

Why did it take 5 phone calls and 5 and a half hours to find out this information? My kids were tired and cranky from driving from Bangkok and playing at the beach! They wanted to go to bed but they could not because we were having to call so much and finding out information very late that we had actually called about SIX times because my Thai husband called the day before our trip to make sure everything would be okay.

Also, these are services every other hotel I have ever stayed in in Thailand or abroad offers FOR FREE! Why does this hotel need to charge for every little thing?!


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