Support Ticket

Misleading travel insurance

Created By: Cathydnh's Picture Cathydnh Last Reply: Cathydnh's Picture Cathydnh
Priority Level: [Low] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

One would think that by purchasing travel insurance means that you can easily cancel and receive a refund. After having booked a flight through Travelocity and purchasing the insurance I learned that this is not the case. You have to contact the insurance company, complete a claim and if approved, you will get a debit card, not a refund on your original form of payment. The approval process required me to ask my aunt to go to my uncle's doctor so he could complete a questionnaire regarding the nature of his diagnosis. Considering what she is going through, I was too embarrassed to do this and subsequently lost the money. Travelocity was of no help whatsoever. I will never use them and if you choose to do so, don't purchase the travel insurance unless you do not mind asking your loved one to get a doctor's note or death certificate in order to obtain a debit card for your purchase price.


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