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Travelocity.com Support Ticket - my refund

Travelocity.com Support Ticket

my refund

Created By: nosmiles's Picture nosmiles Last Reply: nosmiles's Picture nosmiles
Priority Level: [Medium] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

The customer service rep that booked my hotel was incompetent I was booked for a hotel that's 6 hours away from where I was staying in west Virginia, when I repeatedly asked to assure I was getting the right hotel! then when I called in once I was at hotel only to find out the website was wrong and this was only hotel near mountaineers which also happened to be a holiday express, the customer ser rep argued with me told me they were gonna keep my money and ther was nothing I could do about it. when I told her to get a supervisor immediately she kept talking.then I was on hold for a very long time and the supervisor after having me on phone for at least 15 more mins finally agreed to refund my money but what he didn't tell me was that it'd take 7 days aka a week to get my money back this is ridiculous and shady business practice then I ended up having to pay 10 dollars more which made it 148.88 instead of 138.88 like it should have been I'm dissatisfied an angry and want the 10 extra dollars I had to pay back because it wasn't my mistake!


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